Yardsmith, Syracuse NY

Drastic drop in quality from previous years. Have used them for 10 years at this point, but this year will be my last. Every time they showed up to mow, I had to follow up with their office. Either the trim not being done, not mowing to the actual property line, or in yesterday's case, them running over my new gutters that you can clearly see in their tire tracks. Two weeds pictured were called about multiple times, but never addressed, and are now the size of small trees. Never had to ask them repeatedly to actually mow the entire lawn before this season. Email sent requesting information about their liability insurance for property damages with no response, and no one is answering the phones at their office anymore, with the message being given that their mailbox is full and can not receive anymore messages.

Update: It's been 2 weeks now. No response to the email I sent. Still no one answering their phones, and voicemail still full.

3 weeks out. Someone finally answered, but the person who I need to speak to is out until Monday.

4 weeks out. Not answering their phones anymore, and mailbox is still full.