Zales, Queens NY

Had a great experience purchasing an engagement ring here. Nick Calbral helped me pick out the perfect ring to give my significant other. Thanks too Vera Wang and her collection lol. She loved it and was also very surprised. Thank you very much Nick. You made this guys 2021 Valentines one to remember lol.

Do your research online first. I helped my son in law out with buying the engagement ring. The staff was helpful and you can get an interest free credit card to buy. Just make sure you pay it off in time or the interest will kill your marriage.lol

Worst customer service. Blonde lady is the rudest. You ask her a question, she rolls her eyes and answers curtly and nastily. Makes no effort to be nice or even polite. Her attitude is despicable. Came here twice and each time it was such a turn off.

The place apparently doesn't open at 10, in fact a gentlemen worded through the glass door, "eleven" which told me I must have read something wrong. When I double checked it sure was supposed to open at 10. Hmm, maybe someone was late. Anyways, I got my ring and I'm happy now.

The sales associate RAHI in steinteinway store was incredibly helpful and friendly. She showed me some stunning rings and obviously, i ended up buying more than i had planned for. She is undoubtedly, an asset to the company. Because of her i would definitely go again. She gave an exceptional service.

I Purchased a bracelet for a Christmas present for my wife and I we went back to exchange it for a necklace. The Lady was nice and helpful. However during the exchange I was not sure if they actually gave me my new item. I walked out assuming my wife had the bag and my wife thought I had the bag, we realized when we got home.

So, that’s not the reason for the one star. I went back after and asked them if i left the bag behind and i quickly got an answer of “No we never make mistakes we gave you the bag”. I was not accusing them just wanted to make sure they didn’t forget to give me the bag after the return was processed. I went straight home after that and found it strange that I misplaced it, i checked everywhere. I went in again and asked if they can just show me video to see that they did give me the bag. (Maybe i dropped it outside or something) They did not do it until I called back multiple times, it took about 10 days of calling and asking. Finally I called the following week and asked the manager again about checking the cameras, she then tells me they checked the cameras and she saw they gave me the bag during the exchange. I asked the manager to please just send me a snap shot of the screen using her phone or I could come in to just physically see it myself on the monitor. I just needed reassurance because I really believe I didn’t get the bag with my purchase. But I refrained from accusing them and just asked for proof. The manger continued and and said to me “they can’t do that”, that it’s not possible to take a photo of the screen showing me walking out with the bag using her phone and she would be able to show me in person. Here is the issue and I hope someone from corporate reads this. I walked out in a rush and even though it’s my fault, as a customer you should humor me. Show me proof, instead they dismissed me. Maybe they were worried I would be right, or maybe they thought I was lieing and trying to get a free necklace. But I wasn’t. I told them I just needed to see if I walked out of the store with my purchase. And they were not able to show me I know when I called in last and the manager told me she checked the cameras I could tell she was lieing. I asked her what time was it and she didn’t know. At least if she gave me the exact time I would be somewhat be convinced about this. I asked for other details as well, did I walk out with my wife? Or separate? I got the answer back “I’m not sure” Anyways their jewelry is fine, price was good, but some of the worst people to deal with. I’m in retail I would of done anything to prove to my customer they got the product. They showed such little care to do so. Didn’t feel like a franchise. It’s not like I asked them to check the safe or for me to look at the cameras. Just give me some reassurance and let me move on. I tried calling corporate but every time it’s over an hour wait. Maybe they did give me my purchase and I just dropped it. But the lack of effort on their part was a zero.

My fiancé bought my engagement ring from this Zales. We brought it back two weeks later to be sized and appraised. After 3 1/2 weeks, I finally got my ring back only to find my solitaire diamond was swapped! Please visit consumer affairs for my full review and many others. Stay away from Zales!

I love this Zales store on Steinway the ladies are all so very help they made my birthday so perfect I wanted a very simple ring and that's what I got thanks Shirley and Lucia u guys are great

These people ruined my anniversary! I bought a ring and had it resized. With rush order in place this zales promised me the ring to be ready in a week. Guess what no ring and I have been getting false promises ever since. The sales reps here are all LIARS! Go somewhere else these people are not honest they just want to make a sale!