Palmetto Oxygen LLC, Charlotte NC

Billy's service and caring for my mother are amazing! He goes above & beyond to help her. English is not her first language. He is patient with her & takes the time to make sure she understands before he leaves. She is 85, frail, gets confused easily, and depressed. She is happy to see him & is SO appreciative of the extra TLC he shows her. You need more employees like Billy. He is deserving of any & every raise you can give him. God bless him a million times over!

Great location, very convenient and accessible. Friendly, prompt and professional service. They take the time to explain your equipment and connected apps, along with tips to ensure a pleasant experience using the Airsense. Although my location has changed and is a bit further i am still very happy with this company overall.

Spoke with Gina at local office, she was amazing. William Spears and Sam were very nice and attended to our needs. William is always on top of his game and always does a fantastic job! Thank you for their great service!

Incredible evaluation. On time for appointment. Provided information to improve my need for the product I need. Staff is helpful and clear on steps during exam.

Excellent customer service Billy was great the woman Laura hung up in my face again this time I was having an anxiety attack because my converter shut down.she said I don't gave to listen to you click very slow response and very intimidating attitude

The technician Shoan was very helpful friendly and knowledgeable.
He resolved my issue and said to let him know if i have any pther isses.

I don't understand oxygen is important for someone to breathe here lately after I put in a order it doesn't come my husband had to wait 3 days for oxygen hopefully he didn't have to go to hospital because it wouldn't be pretty for this company

Your representative was great! He really helped me and his interaction was superb. If rhere is any award or appreciation certificate he deserves it!

We had such a professional and efficient experience as my spouse transitioned to CPAP, first one the phone, then in the office. We are able to operate at home due to the diligence and patience of Julian. What we were apprehensive about evaporated into confidence.

Called to report my oxygen concentrator had a red light blinking and was beeping. Jerrell from Adapt arrived less than 30 minutes later and swapped the unit out.

Great Customer Service by Chelsea. Unbelievable Product knowledge, Patient & Very thorough Explanation. Wonderful Experience.

Had a little mishap with the delivery date. Wheelchair was listed as out for delivery then sent back to facility for correction. Took 2 weeks to get the wheelchair but that’s understandable with the holidays. Overall good service thanks.the delivery driver was awesome I give him a 10 out of 10.

They are some of the most inept people I have ever worked with. Delivered the wrong wheelchair and bedside commode on
Friday. Finally get the wheelchair Tuesday afternoon - minus the foot rest (which I have to have) and seat cushion. Then when I call at 4: 45 pm because the beside commode hasn't been exchanged out, I get told they made a mistake with the delivery days so they never told the driver. It'll have to wait until tomorrow. In the meantime I have to continue to make unsafe transfers on and off of my toilet, in addition to cleaning up messes.

I watied, waited but after a while we we're thinking something had happen to the driver, we we're worried about him. So later that evening he (driver) showed up at my house and he said there was a mix up at the shop. So when he was able to get my order together he drove it stright to my house, just when I need it for the holidays.

Chedrick Reid was the technician who delivered my wheelchair and equipment today. He was AWESOME! Excellent experience!

William Spears, outperforned my expectations. He did a very professional job. You should be proud to have an exceptional employee.