AAA Bob Sumerel Tire & Service, Cincinnati OH

My regal cabin cruiser blew 2 tires on the highway. As we were inching it down the highway this is the first auto shop we came across. Not only were they unhelpful to our dire situation, they basically refused to aid us. So I’m not sure how to continue dragging around a boat with blown tires. Extremely rude and unprofessional. Would not recommend to anyone on a good day let alone an emergency.

I took my car in for a diagnostics test due to a loud noise coming from the front wheel driver side. I thought it was the wheel bearing on the driver side which is where all the noise is coming from. They said they would check it. He called and said its a wheel bearing and also the power steering needed to be flushed I said ok. I came to pick my car up I paid 551.56. I got in the car drove it and my car still had the same sound loud coming from the driver side. I called and spoke with them. They said the wheel bearing wasn't bad on the driver side which is where all the noise is coming from but it was bad on the passenger where no noise was coming from. So basically they told me they can check it out and see what the problem is and take more of my money, but this is what should have been done in the first place. I'm a single mother of 3 kids and I'm out of 551.56. Im driving myself and my children in this car which could be very dangerous and these people could care less. I was completely taken advantage of and they dont really care at all. I have taken my old car to bob sumerel before years ago, but it was a different location and I had no issue. I'm very disappointed in this company and I feel very hurt that they felt comfortable enough to take advantage of me and then be bold enough to ask for more money when they didn't fix anything that had to do with the issue at hand. If they didn't know what the issue was they should have communicated that and let me go to another shop who can figure it out. But I guess they seen that as a chance to make money off of me. If I could give no stars I would.

Flat tire. Didn't try to sell new tire. Plugged it recommended oil change.disappointed samsung ear plugs were missing. Had on ears when I pulled in.left on front seat. No ifs.ands buts about it. They were stolen.

Really disappointing service.the lug nuts on my wheels were tightened to the point that I had to get service from another auto shop. At least these people were competent enough to fix the work done by Bob Sumerel

This morning, I had a low tire and stopped here without an appointment. They put my car up on the lift to check for leaks. They ended up replacing a defective valve stem.at no charge.

Everybody was polite and professional. When I asked what I owed, the gentleman behind the counter said “nothing” and asked only that I remember them when I do need service again.

They could have easily told me I needed a new tire and, what’s more, I’m sure they knew I wouldn’t have known better. But that’s not who they are. Certainly, they could have legitimately charged me for their time but chose to offer me this courtesy instead.

I will be back. I suggest you do the same if your car needs service!

The staff here is extremely nice and helpful! I greatly appreciated them helping me on a busy week! It was Thanksgiving week and they squeezed me in to help get me 4 new tires without an appointment. I greatly appreciated their help because I had no idea my tires were even bad and I was able to trust their opinion and help.

Who likes getting their car fixed? We trust these folks to do only what the car needs, and not overcharge or perform unnecessary work. They have earned their reputation for good work at a fair price.

I would not recomend getting your car worked on or inspected at this place. I took a car there today to get a used car inspection done and they did not even notice a burned out headlight. Save your $$$$$ and go somewhere else!

Most honest mechanics I have ever found. They are friendly and never do anything to your car that is not needed and approved. I have been going here for over 10 years and they have excellent service at a fair price. Highly recommend!

Cross threaded multiple lug nuts on my car, mechanics are lazy and can’t hand thread the bolts then use their air impacts. Will not be back, this is as simple as it gets when it comes to working on cars.

They didn’t own up to destroying my oil plug nor offer any type of service to fix told me I had to pay out of pocket TERRIBLE PLACE especially without Chris never will be back again

Went in for a oil change at 4: 00pm and they couldn't get to me until 10: 00am the next day. I have been to Bob Sumerel numerous times to get oil changes and just spent $600 on a car repair at this location a couple of months ago. They close at seven and they couldn't do an oil change in 3 hours? Went to another Bob Sumerel and they did a great job getting to me for a oil change.

There is a tire pressure station outside that you can top up air very easily. When it is not working, they do it for you from their garage. Very helpful place.

Really cool guys and great customer service but they suggested something which ended up wasting money and taking lots of time to clean

Every car I have owned, and some I didn't, have gone to the Blue Ash location. Chris has always been very friendly and honest. As long as he is there they have my business.

Update: I just heard that Chris has left and go across the street to Donavon. That is where I will be heading!

Great customer service! I just showed up on a very busy day. And these guys were very helpful, working after hours to repair the flat tire.

I have never bought tires from them but they have free air for tire inflation which is an unbelievable help in today's monetizing society.

I rarely give a 5 star review especially when my car was minorly damaged (tire sensor) yet the manager Chris went out of his way to remedy my poor experience and that is rare these days for someone to take such pride in their business. Well done, I will be back again.

Busy place with quality service and cheerful staff. They seem to get to know their customers and treat them like family! Nice to experience good customer service:)

Free air, friendly staff. Prices are a tad high, but I guess that pays the lease on a downtown Blue Ash location. They're frequently busy, so time your visits accordingly.