Abraham Buick-GMC, INC., Elyria OH

The guys were great! They took the time to explain everything. Only took them about an hour to fix the issue. They even took time to acknowledge my son.

Great service, courteous, friendly folks, no pressure to buy extra services. Simple straight forward service recommendations. Clean waiting areas and bathrooms and a clean, washed vehicle to boot! It's the little things that equal to big things. Do the basics but do them better-you guys got it. Thanks again.

Mike Abraham and his staff always go above and beyond to get the vehicle I want at the price range I can afford. I highly reccommend Abraham for your next purchase. I have purchased 4 vehicles in the last 5 years all from Abraham. I have yet to be dissapointed.

Brought car in for problem that was to be covered by Extended Warranty. Insurance gave Abraham Buick the run around and think they did all possible to delay but Abraham's hung in there and continued to provide information/proof they requested and finally got the go ahead to repair under warranty. Dealership gets high marks for helping us.

I absolutely love my new vehicle. Mike was a nice guy, but he needs to know the products he is selling better. The first Encore I drove, he didn't know that the back seats went all the way down, and thought that the padding just made them not lay down. I am not sure that the OnStar got hooked up. He did now show me or say anything about it except that it was free for 3 months. I also feel that the delivery was rushed, as it was after hours. I would have been happy to wait for the next morning. In my opinion, this vehicle should have been immaculate at pick up, and it is up to the sales person to make sure that it is. Instead, it was still dripping with water. I'm hoping the service department has great service.

Shannon was great; I can’t say enough great things about her. I felt like the whole process was transparent and that she did more than enough to help guarantee I got the truck I wanted. If I lived closer to Elyria, I would always buy from her. Thanks again for great purchasing/trade-in experience.

Service dept.said can't not explain why car would not start on first try on a few different occasions.battery tested ok.so now what? They can't answer.

I was treated fairly got the help i needed to make my purchase. James Macaluso was a great salesman. He showed me the controls and explained how they worked.

A very excellent experience! Explained everything very clearly and very detailed.
Barry explained everything to a Tee, told me to call with any questions at any time.

Took my Envoy in needing brakes. They were able to get them done and replaced the tie-rods and alignment in the one day. All without an appointment. They did a great job.

Everyone there is Super friendly! And they always fit in an oil change on my truck even when I don’t call ahead. Greatly appreciated! Thanks. Will see in next time.

Bought new gmc terrain in 2011 and still have it. The service is fantastic Kevin and Brian are great and help so much. Would recommend them to all my friends. Good job guys!

This is our second time working with Shannon and she is one of the best sales associates we have ever worked with. We will always come back to work with her and recommend her to all our friends and family.

We went to look for my wife a new SUV, just wanted to see the different options that were available to her. Not one person came out to see if they could help us, we parked right in the front window so there is no way they didn't see us. I can promise you this, we will not purchase our next car from here.

Brian helped me tremendously. Initially the service department could not find the problem with my 2017 Traverse. With much patience the problem was finally discovered and resolved. Brian showed professional behavior throughout the entire ordeal.

As always a great experience! Wendell is always a great help & does his best to get you what you want in a vehicle! UPDATE.we just purchased another vehicle and as always excellent customer service and a great vehicle!

Very courteous staff that handles appointments for service. Service department friendly and courteous - staff filling out my rebate info for new tires - been a customer since 2002 - always satisfied - feel I can trust them on what needs to be done - very important for this senior citizen - I remember your old slogan - when better cars are built Buick will build them.

Barry Allen is a great person, who helped my family and I so much in buying this SUV. He worked with what we could afford and took our concerns personally. This is the third car I purchased with Barry. And would go back in a heartbeat!

Just looking and the salesman came running out. Way too pushy. Kinda made me think something was wrong with the vehicle we were looking at. Wanted us to purchase one right on the spot. And he even said he doesn't know anything about the warranty. No thank you.