Action Door and Window, Elyria OH

Not a good work environment, there are a few extremely nice employees, Ms. Bowman very polite and caring, Mrs Sinclair get out while you can you're awesome, and Tim he's a great guy and a hard worker he's a very down to earth guy. Wish yall the best

Go somewhere else, anywhere else with your business. I hired these guys for a garage door job, raising the header and adding a panel to an existing garage door to increase the height of the door. It took months to complete. They sent a crew out to remove the door to get ready to raise the header and didn't have the next step scheduled! They left me with no garage door for over a week with my barn completely unsecured! After the door was finally reinstalled it took several more weeks to get the trim in to finish the job.
The workers did an acceptable job but the owner left me hanging with how he manages and schedules his jobs.
To top it off, when we asked for a discount for the inconvenience the owner lost his mind, screamed at my wife and threatened to come take the door down!
Completely unprofessional owner. Still shocked this place is in business.
If things don't go well for you, and they probably won't, be prepared for a childlike tantrum from the big baby that runs the place.
Glad to be done with this place and you should avoid it like the plague.

Called thinking we would be dealing with Action Door on Spring Road in Cleveland, who have an ex excellent reputation that is deserved. Horribly mistaken, and will never make the same mistake again, like many, amazed this place is even in business, a mistake that definitely won’t happen again.

Nicole was unprofessional and spoke poorly of the president and qanon when she came to work. She's delusional

Do not even call these people. We accepted a bid to fix a window sill on our house. We have been waiting 5 months and still no one has come to fix it. We were told once they came but the weather was bad "which never happened". Two months ago they called and said they would be out that week which never happened and recently they said "they miss placed our work order" and would be out the next day! Which they did not show up again! Tried calling today and no one answers the phone! DO NOT USE THIS COMPANY!

Nice people. Dave is super knowledgeable. They did a new installation on two 12x9 residential doors. Ordered, scheduled, and installed on time and on budget. Finished product looks great. The installer was pleasant, tidy, and worked efficiently.

Just had my front large picture window replaced last Saturday morning and me and my wife were very happy with the installers and the final product also cleaned up well. Would definitely recommend action to family and friends

Waste of time. Parts dept opens at 9? , bankers hours apparently, and they barely have any parts. Biggest think going on there is their coat drive apparently.

No muss, no fuss. Very easy to work with. Recieved a new garage door. Price was very competitive. Staff were great!

I had an issue with my garage door after hours during the Christmas-New Years holiday period, and the owner sent someone right away. Steve, I think, was the kind and knowledgeable person who came out and fixed the problem right away. I really appreciated the prompt and friendly service.

Unprofessional owner. I will never do business with this company again. They stated I no showed them twice but they showed up unannounced and I was at work and could not leave. We scheduled for week later. They NO Showed me I called to find out what was going on and someone was suppose to get back with me. No one every did, called again and they were suppose to get back with me again nothing. I called again and the "business owner" stated she would not do business with me that I no showed them twice. I have no clue what she is talking about. If they showed up I was not aware of the appointment. The "business owner" was very rude and condescending with me. I'm also a business owner and was appalled by the way I was treated.

Horrible job. The entry door doesn’t shut right, or lock correctly. The screen door has a huge gap between the door and the house. Also got the wrong screen door. Called them to come out and fix it/give us the correct door we ordered, or we didn’t want the door anymore. They said “they don’t do refunds” and we haven’t heard from them since. Would never recommend to anyone. Thought about suing, but we aren’t those types of people, although sometimes, like this instance, I wish we were.

Rich was very helpful from the first call. Tim came out and explained exactly what was going on with my garage door. We got the parts ordered and they will be back to install. Would recommend to anyone having garage door, entry door, or window issues

Driver of a company van pulled out in front of me today, 2/14/19, almost causing an accident. Then the driver gave me the middle finger.

Might be reasonable on garage doors but I will never find out, because this company told me to “F” off!

Company vehicle #25

Worst customer service experience I have ever had. Over-promised, under-delivered, and insulted the customer. Terrible.