Advance Auto Parts, Columbiana OH

I'm normally a pretty big fan of this location. But I had purchased an item at the guidance of the clerk. At the time I had questioned the clerk if it was indeed the correct item because it did not look the same as the original. I was told yes the computers never wrong. Fast forward a couple months and I actually go to put the item on my car and surprise surprise it is not the correct item.

Is it my fault for waiting to put the item on the car? Maybe. But you should feel confident enough in the items you buy that you shouldn't have to go home and use them immediately because you're worried about a 45-day return window.

So needless to say I went back in and purchased the correct item and I am immediately putting it on my vehicle.

It would have been a nice gesture if the clerk would have applied some of in-store coupon that I'm fairly certain they can use at their own discretion.

But nothing like that happened.

Outstanding assistance. We didn't know why both our headlights went out one after another. We suspected that fuses were blown. Bree knew figured out exactly which fuses, but first we decided to just check the headlamps first. Bree came out in the cold to help. When we saw that the sockets had deposits, Bree helped to clean them and helped replace the lamps. Can't thank her and her assistant Gavin enough for all the help! Now that's what we call old-fashioned customer service! Rare!

Great help. Had a fairly large order. He was more than happy to help me. Including carrying some things out to the car. I recommend them for all your automotive needs. Won't hesitate to go back. Thanks guys!

Fantastic employees that are helpful and knowledgeable about automotive repair. Empathetic and caring about personal troubles with competitive pricing and a large selection.