Alvord's Yard & Garden Equipment, Chardon OH

What fantastic customer service! He went out of his way to find a part I needed that was on backorder everywhere else! It's so hard these days to to find such great service! Definitely recommend!

I wish I could have separate ratings for product (1*) vs personnel (5*).
Pleasant, friendly people. Not happy with the brand new zero turn Toro Lawn Tractor. We purchased a new riding lawn mower so we would not have repair issues and a bottomless money pit. The new mower was delivered on 4/21/16. From day one, the plastic grass chute cover folded underneath itself when we backed up.
This Spring (2017) the lawn tractor would not start. My husband had to trouble shoot it to get it started. He thought it may have been loose connections in the fuse area. In May, 2017, the plastic oil cap blew off, spewing hot oil all over me, the mower and surrounding yard furnishings. The second time it happened, the entire oil filler tube blew out of the engine! Again, spraying everything and me with hot oil. The third time it happened, I called Alvord’s. They picked up the unit, fixed it, replaced the grass chute, power washed it and returned it to us.
On June 26,2017 the tractor would not start, again. I called Alvord’s and they ran through a trouble shooting list of things to try. We finally had to take the battery to an auto supply place and have it tested. The battery was bad. It’s not under warranty (6 months), so we had to replace the battery.
The paint is now chipping off the mower deck and rusting. This tractor is approximately a year old. We’re still making payment on it. It’s only been used eight months. I am very displeased with everything that has happened. I hope this is the end of our problems with this mower.
On a happier note, I had asked to have the blades sharpened when the mower was picked up and pay for the service. Mr. Alvord graciously included the blade sharpening as a courtesy.

UPDATE: 2021 the wheels don't turn at the same speed. The rear left wheel spins faster than the rear right wheel and it tears up the lawn. It leaves huge, ugly ruts in the yard! This mower is a piece of junk. Won't buy from Alvord's again.

A 5 STAR, THEY ARE STILL OUR GO TO MOWING supply store. Only know we switched over from Echo to Stihl, and couldn't be happier. Thanks Bill, Dawn and your entire family. It's worth the 45 min drive for the great service. Trust me it's worth the drive, they always get us our parts in a fraction of the time.

So I'm updating my review from 5 years ago. STILL A 5 STAR, THEY ARE STILL OUR GO TO MOWING supply store. Only know we switched over from Echo to Stihl, and couldn't be happier. Thanks Bill, Dawn and your entire family. It's worth the 45 min drive for the great service. Trust me it's worth the drive, they always get us our parts in a fraction of the time.

Very nice people here. They treat their customers well. Their only goal is to make sure the customer is happy. We will be back for sure!

This is not the first piece of lawn equipment I have purchased from Alvords, but it is the highest $$$ amount. I added an exmark zero turn to the collection and couldn’t be happier. I tried calling a few of the other local shops (I didn’t even get a call back from one of them), when I spoke to Bill, I told him my budget & what I wanted & he was able to put me into a better mower than I had imagined!

We love the personal attention that Alvords gave us while looking for our zero turn. They were attentive and answered all of our questions. We LOVED the service.

Everything about Alvord's is awesome:
The people know what they're talking about.
They have equipment and supplies in stock.
They are very friendly.
They remember my name.
The prices are great.
They take our health and safety and that of their employees seriously.
It is a welcoming store.
And they are honest!

I will continue to happily drive past 2 other Stihl dealers to shop at Alvord's.

I can't say enough how much we love this local small business dealer. Dan the man tech has helped out servicing my Stihl chainsaw getting it tuned, chains sharpened, then 1 on 1 showing me how to maintain and what to expect with usage.
Julie sold me my Stihl backpack blower with thorough details on these units, assisting me with smile and enthusiasm.
Recently stopped in last Saturday with my family and needed a new lawn tractor. Again the entire family staff were so great showing us the models, features, options. Once we had one picked out and purchased they set up free delivery with a specific time
and the delivery wasn't a minute late. Excellent on point, on time, quality dealer. I will not purchase again from big box stores.
Great family owned with excellent customer service and integrity!
*Thank you ALVORD'S*

The sales process itself was great. They discussed my best options for our lawn size and gave us the pros and cons for each of the mower models. When delivering the new mower they provided a detailed demonstration of the mower's features, maintenance and other functionality. Thank you for the help with our new mower purchase.

I just purchased a new X-Mark mower from Alvord's Yard and Garden. Having been an Alvord customer for many years, I can say I received the same outstanding treatment that I did on my first visit almost 30 years ago. The caring, concern, knowledge, and professionalism is what sets them apart from others.

Great Customer Service! Recently purchased two Stihl chainsaws. I thought I needed to buy bigger saws, but they assured me that I didn't. And they were totally right! They could have just sold me the more expensive saws, but they took the time to understand what I would be doing, and paired two perfect saws for me. Will be back for any equipment purchases in the future!

I had a great experience from start to finish with Alvord’s. Gabe walked me through a couple of models, asked questions, and helped find the right equipment for my home.
I appreciate the no pressure atmosphere and always feel good supporting local business.
5 start service and amazing staff.

Bill was great to work with. Contemplated on buying a new Exmark for a few weeks. No pressure to buy and held the mower until I was ready to purchase. Definitely will be going back.

Great inventory of parts and the knowledge to go with it! One great family owned local business!