American Freight - Appliance, Furniture, Mattress, Parma OH

I’d give zero stars if I could. Tyler is a LIAR! The extended warranty he duped us into purchasing doesn’t cover anything he said it did and it’s been nothing but a run around trying to even file a claim. He failed to mention when you finance, the price is actually DOUBLE so beware with that! This whole company is a joke and a scam! Not even a year after purchasing the sectional and the fridge, both are broken. The fridge was supposed to have been brand new and just had a smallish dent. Well like I said it’s not even a year old and the motor is dying, the seals around the doors are trash and doesn’t seal. There wires inside are duct taped together. I’d say this isn’t a new fridge. The sectional is JUNK. The frame isn’t even complete and they used horrible pieces of wood. A technician came to “fix” it but failed to fix the side where the whole middle had no support where the two pieces connect. Just stay away from this place. They lie to get your money. It’s a rip off. You’d be better off buying used stuff off Facebook marketplace!

Christian helped us with finding the perfect new fridge for our household. He was very attentive to our needs, and helped us find the perfect fit.

If you need help, find Christian.

Christian was so informative and caring throughout every interaction we had. His knowledge base and customer service skills are impressive, and he is beyond excellent at his job. I will specifically be giving future business to American Freight as a direct result of how well he treated me and follows through and goes above and beyond! Thank you Christian! Also excellent prompt delivery and those guys were great too!

Great deal! Kathy was very helpful and knowledgeable about stove. John was a trip! We talked and found we went to the same H. S. Second time buyer. We'll be back.

Bought a dryer and lamps today. Great prices but what's even better than the great prices!? The customer service we received was out of this world! Kent was so welcoming and helpful it made the buying experience a breeze! John helped along the way making everything even better! You absolutely do not get customer service like this anywhere these days! Bless you all for making my day! Thanks again guys! We'll be back for all of our needs in the future.

Kent was great, he was very kind and courteous to my husband and I. Will we definitely be shopping again with him.

Kathy was very friendly and was able to explain the financing process in detail so I could understand clearly. She was nice throughout the whole buying process.

Kent was INCREDIBLE! He was so patient and helpful with helping us find the best bang for our buck. He also took the time to explain the differences between brands and models. And also on how to save money by paying off my financing early. We’re definitely coming back to get a stove!

Christian was extremely helpful purchasing my new range. While my online order didn’t go through, he worked quickly to ensure the product was still there for me. We was very knowledgeable with service agreement and hook ups. Thank you much

Kathy was the rep who assisted me. She was sweet, informative and patient with me throughout the process. Would highly recommend

Walked in and received great customer service from Christian, got a new washer and was in and out in less than 30 minutes. Service was great and the price was right.

Christian Smith was very friendly, helpful and worked with us to fulfill our needs. He was helpfulin calling other store to help us and never left us feeling we were wasting his time. Thank you Christian.

Had a great experience with Christian at the Parma Broadview location today! We came to get a gas dryer and he was efficient and friendly. Good place to grab open box/lightly used appliances and furniture, just keep in mind they have a no return policy. Would come here again.

As soon as I walked through the door I was greeted warmly and with a smile from Kathy. She waited with me, answered all of my questions and stayed by my side to ensure I had all my questions answered. She was so lovely, and knowledgeable about every appliance I had inquired about. I wasn’t expecting to be greeted and treated with kindness by any sales associate but she blew me away with her attitude towards me. I’ll be sure to return for all of my household items. Thanks Kathy

Desaree S
Provided Great Services and very helpful and understand my needs and wants.

Christian was fantastic to work with! He is very knowledgeable, patient and easy to work with and he was able to find us the perfect combination of appliances! Highly recommend this location, great experience and great prices!