American Freight (Sears Outlet) - Appliance, Furniture, Mattress, Huber Heights OH

Michael was our sales person and was very patient and helpful. We went in for a washer left wirh washer and refrigerator all the staff were friendly and professional. We had been to the store in Kettering and the blonde behind the counter was rude so glad we ended up at the Huber store.

"Michael" was a very friendly and helpful young man. Good experience and we'll be back!

Go some where else! When you come in the store they are jumping on you.then when you actually inquire about an appliance, they dont know anything. In this case it was a pretty banged up refridgerator. It took him forever to come back with a price.when he did, it was 1,800.00.anywhere else its 1,700.00 brand new in box.with no dents.showed him a home depot ad and made him aware of this.he said go there. Very rude! This is why some people should not be salesmen. Everything in this store is over priced!

Mark (I beleive his name is) very rude. Saw a fridge with no price on it. Mark took 15 to find a random price on a website. When I found it at another store less than what he found it for. Need I remind you it had dents, scratches and the handle was loose. I showed Mark the price of a brand new one. His response was" Thats a even better price why Don't you go get that one, cause this is what were selling it for" The way he said it was very unprofessional. All i did was ask a question as to why the price was really high when it was dinged and dented? Over priced items.

COME TO UNITED FURNITURE! We’ve got such great deals American freight is sending in secret shoppers to price check us. Looks like we’ve got them scared. Come get an amazing deal on top quality items. And an amazing welcoming experience on top of it.

It was a nice experience. I thought their prices would be lower than Lowes or Home Depot, but they were actually higher. I was able to save over $200 at Lowe's with a 3yr warranty. I would still visit again to see what else American Freight has to offer

We call them about a deep freeze and ask if we could pay for it so they could hold it for and they said no but they would put in the back with our name on it. We had a 2-1/2 drive and she called us back 2 times, one time to make sure we was on our way and a second time to try us she gave us the wrong price but we was okay with it. Then 20 minutes away they call us to say it was sold online and we couldn’t pick it up. If you can’t keep your word then you are thrash in my book. This place isn’t worthy of one star in my book.

I normally don’t write long reviews, my reviews are normally the product was good or the product was bad. On 30 October the wife and I were looking for a washer and dryer being that our 20 year old machine decided to cease working. So went to American freight and we bought our replacement Washer& Dryer. Being that was a Friday The delivery would not take place until Tuesday 3 November. Items were delivered installed washer worked well, dryer sounded like an old tennis shoe was in the drum, just constantly thumping. Purchased a master protection plan, called them and they set up an appointment for a technician to come out and look at the dryer. The next day he showed up and determined that the frame of the dryer was bent causing the thumping sound. Went back to American freight met with Dave the store manager explain my situation and I was able to get another dryer. That was delivered on Friday hooked up over the weekend. Lo and behold the dryer would not heat up. Called the master protection folks again and they sent out a technician again. He determined that there was a defective ignitor and he was unable to repair. So here it is Tuesday 3: 45 PM and I’m back at American Freight. I find Dave and explain the situation that I’m having with these dryers. He was astonished as was I that two dryers that were delivered were found to be defective. He went out of his way along with another manger to remedy the situation. We found another dryer and being that they only deliver on Tuesdays and Fridays their delivery crew was still in the store and they able to deliver that evening. I’m happy to say that the new dryer is working as it should.

The experience that I had was something that could have been captured in a Abbot & Costello Comedy skit, now I’m showing my age, however working with Dave at the store he was able to resolve the problem in a very timely manner. I also suggest to anyone buying appliances from American freight or anywhere for that matter, for peace of mind buy the extended warranty

Also the delivery folks were very professional and were extra careful not only in delivery of the items but also in wearing masks.

Not a very good good experience.
But the only positive about the store was the young sales lady that helped us.
She worked very hard to salvage the mattress deal. While her store manager did nothing. He never once apologized about mix up or even spoke to us. But the young lady made situation rite.

This store is the best kept secret for affordable, National name, brand new appliances. I planned on buying just a stainless fridge at the Huber location because they had exactly what I needed dimension wise but the price and deals were so good (huge discount) I ended up upgrading my range as well to a new induction cooktop. Our sales associate, Karrington, was phenomenal. No pressure sales, answered all of my questions. He even asked the warehouse team a technical installation question we had. The delivery services were just as great. Professional, courteous, and polite. They hauled away our old appliances (which I recommend now that DP&L discontinued the program). The delivery team was timely, and even took an extra minute to switch our fridge door hinge/handle before carrying into the house. Everything about our expectations was met and I highly recommend. Don’t waste $$ at other places when these are exactly the same and low low prices. Thanks!

The service and respect me and my wife received from your delivery associates (Ramon & Brandon) was above and beyond. They were literally a breath of fresh air. The professionalism that these two gentlemen displayed was nothing short of the results of good training. I'm not sure if the pairing of the two was on purpose but, it worked well with how they conducted their business. They handled our products with care, explained in detail how to use and take care of them, was mindful of their surroundings and our home, measured, installed and we enjoyed a great conversation while they worked. I would most definitely recommend them for future deliveries. They were awesome and me and my wife would really appreciate it if they were recognized for it. Thank you guys for everything and a very special thank you to those two gentlemen

Sincerely,
The McGriff Family

The old Sears outlet was purchased and returned as American Freight. The scratch and dent appliances are half price but some are extremely damaged. I was looking for a refrigerator but found only one that was acceptable. Other items; stoves, microwaves, and furniture are available.

They. Have. Nothing. They won't sale anything anyway. Waste of time. So many ppl walked in and out

We went into American Freight Huber Heights looking for a chest of drawers for our guest room. Even though they did not have the item we wanted, they called the Kettering store for us and we bought it there. As we were at the Kettering store we got to thinking that it would be a good time to get all new bedroom furniture, so later in the week we went back to the Huber store and got the king bed frame, dresser, mirror, and one night stand (we wanted two). Rhiannon and many others helped us immensely. They checked other places for the second night stand and told us when the trucks normally come so we could check back. So, we checked back for a few weeks (buying a couple of lamps in the meantime) and we got our second night stand today!
Throughout the process, every associate was pleasant, helpful, and worked as a team. We couldn't have asked for greater service. We are also very pleased with our new bedroom furniture, the Emily Cherry model. The next time we need to redo a room, American Freight Huber Heights will be our first stop.

We've purchased furniture here before and had a reasonably good experience and good deal then. This time, the sales guy offered one excuse after another why he couldn't tell us when items would be delivered. Seems you have to pay in full up front and then it might be "weeks or months" before delivery. Also, even though Ohio requires stores to enforce face masks, this sales guy consistently wore his completely under his chin and got within 4 feet of every customer and coworker while talking VERY loudly (more like shouting spit, actually). Very uncomfortable experience.