AmeriPro Roofing, Columbus OH

This has been a horrible experience for me. There is no way this should have all happened like this. I waited at home three different days for crew to show up and nothing. I should not of had to bug everyone asking what the status was all the time to get anything done. I was told how great Ameripro was to work for (which that rep is no longer there after I signed for Ameripro to do job!). I also dont believe that to remove the materials they cut a new box of siting, edging and other trim up. I was told this was getting returned? A quick summery: November 15th - Sent text and email asking for corrected invoice. Nothing, sent this emailNovember 13th - Sent text and email asking for the corrected invoice. Still nothingNovember 8th - Received invoice, the $311 from the electric meter was not removed, asked to have it fixed and was supposed to be resent. October 31st - No crew again for repairs nobody for gutters. No call/No update - (waited at home) October 30th - No show/no call - said crew will be here for repair work. (waited at home) Also, gutter work did not start today (told it would be Monday or Tuesday) October 20th - Materials still here, no date for gutter work, dent in window trim, boxed in gutter? Gutter downspouts not going into ground and missing. October 19th - Materials still here, no date for gutter work, dent in window trim, boxed in gutter? Gutter downspouts not going into ground and missing. October 18th - Materials still here, no date for gutter work, dent in window trim, boxed in gutter? Gutter downspouts not going into ground and missing. October 17th - Dumpster removed, materials still here. October 16th - Told that dumpster would be removed today and materials removed 17th. Dumpster still not here. October 12th - Power company here 8am said crew will be there to meet, no crew until 11: 30. (Waited at home) October 11th - Crew was to start today and power come 12th to pull power. No crew, again. (Waited at home) October 4th - Power company here, no crew, not notified until afternoon they were not coming. (Waited at home)

They finished our entire roof, including the garage, in just one day. And they were meticulous with cleaning up afterwards. Roof looks fantastic. Everyone was polite and professional.

Ben Kniep and ameripro roofing did a great job on our roof and our sale rep Ben walked us through all the necessary steps to put in a claim with our insurance. I would highly recommend them. Free inspections as well.

Worst overall experience I have ever had. Representatives were unprofessional and not helpful. My concerns went unanswered. The install crew was horrible and I have no faith that my roof was completed correctly. Had to fix multiple issues on my own after roof was installed. Then the roof leaked at first rainfall. Horrible experience and I have zero expectation that my roof was installed correctly. I just pray that it lasts.

I recently had my roof replaced by AmeriPro! I would rate my level of satisfaction as 100%! The sales rep, Matt Hollingsworth, was excellent! So helpful and thorough in explaining everything and guiding me through the process! The work crew was amazing! Extremely polite and accommodating, on-task workers, and the cleanup was VERY well done! I highly recommend this company! Good job, guys!

We had storm damage and water dripping into our attic. Josh Gellis worked with our insurance and did everything promptly and professionally. He made it easy and quick and even had it expedited since we had an active leak. The crew worked sun up to sun down and cleaned up after themselves when the job was done. We are very pleased with the service and highly recommend working with Josh!

I can't say enough about Melissa and Tomas. Realizing we had to replace our roof was stressful, but Melissa made the process seamless and gave us peace of mind. The roof looks absolutely amazing and Tomas got everything completely promptly. I genuinely enjoyed working with both of them. I know having to deal with the results of our crazy weather is no fun, but Ameripro will work with insurance and get things sparkling and new.

There was zero communication. Material just showed up one day and another we were woken up at 6: 30am with people walking and pounding on the roof. Zero warning. And then we are asked to blindly pay a bill with no invoice. Do you ever go into a store and get asked to pay $100 without even being rang up? No! Who does that! Absolutely awful. Only reason I didn't give a 0 is because we did get a new roof. Although, parts were spray painted which will dry and chip off and look awful soon. Would never recommend.

Came out to my house & gave an estimate. Call back to have them do the service. Got a big run around that they do not do rubber roofing after they quoted me & told me that they do it. Then I called back & they told me that they can not help me. That they do not do rubber roofing. Then I called 3 different times & customer service sales reps told me that they do infact do rubber roofing so of course they lied to me on multiple different times. Big liars & unprofessional.

The salesman josh gelled does not listen makes a contract with me and continues to talk to other people, not very professional then worst wrong color, shingles and now it’s a waiting game…. And after I got the roof done notice several problems had open up a service ticket still have not got a bill and with several reoccurring problems, I would not hire this company to do my dog house roof.avoid this company at all cost pay the extra 300 to 500 and go to a company that’s going to do it correct the first time

Highly recommend! Ben was our point of contact during the process and walked us through everything step by step. Explained everything throughout the process and checked in multiple times to make sure everything was going smooth

Guys came out and did a full replacement on my roof. The thing turned out perfect. My Rep Ben was with the team and me every step of the way from keeping me informed on what's going on to making sure I was satisfied at the end. Highly Recommend working with Ben.

Felt like I could not trust. My insurance agent advised against.
Suggested to get 2 other estimates from better known companies.
Sales person did not meet with both husband and wife together to share info. Felt as if info was shady.
Contract was signed (in a hurry) before insurance adjuster visited the property.
Not what we are looking for in a professional roofer.
Canceled contact later the first day of sign.
RUN!

The salesman Ben Knep was great. He was thorough and knew his job well. He worked with us and our insurance company to get our new roof completed. Ben stayed in contact with me to ensure things were being done as agreed. Thanks Ben.

I received a full roof replacement. The team was incredibly professional! Ben Kniep worked diligently with the insurance companies for myself and my neighbors to permit coverage of our homes due to a recent hail storm plus wind damage. The installation crew was also very professional. Special care was taken to go over my yard several times with the giant magnets in order to protect my dogs' paws from stray nails. They were also very thorough in their debris cleanup and protective of my Azalea bushes. Lastly, to top the exquisitely professional roofing job that they did (including some wood replacement) ; they also spray painted all of the vent pipes to match the roofing (in addition to replacing the roofcaps). Overall, a very good job done by a full team - start to finish - of very kind hearted people with great attention to detail.