Apple Franklin Park Mall, Toledo OH

FYI staff do not work on commission and the awesome staff member who helped me said they do it "just because they love helping people and love what they do! " Wish I could remember his name. From his service, I believe it! Had an excellent experience upgrading to the new Macbook Pro and felt zero pressure.

Most of the time, it is really crowded. But, it seems to have adequate and knowledgeable staff.

Purchased an Apple Watch for wife, less than 30 days watch was defective, returned to apple store, great service, watch was replaced with new watch, 3 weeks later appears my wife got a lemon, no screen, returned to apple store, they would not replace, sent it out for repair? We have always been Apple customers, we have apple care plus, but the store says that does not mean you receive a replacement, buyers beware to have them explain this before you buy this plus package, manager was rude, different from previous manager on first replacement. We have always been Apple family and own several apple products, but were treated with disrespect for a product less than 30 days of ownership. Wife works in a office environment, no physical abuse to product. Did not receive a review from store after visit, selective reviews by manager. Signed disappointed in Ohio, Apple was the best. Watch was sent out for repair as mentioned above, Apple Support very cooperative, explained to us store reserves the right to send items out for repair rather than replace even with Apple Care Plus. They also stated very sorry my wife has experienced this with her watches and connected with Apple Repair to get a status on watch repair, found due to COVID watch was received but never checked in to get repaired. This was corrected and watch was logged in by Apple Repair and we were notified that they were going to replace the watch due to a software issue and would contact us when one was available for pick-up? 5 Days later no contact for a watch to be available calling Apple Support on Monday, it has been 2 weeks that a original gift was sent out for repair. Trying to understand why they just did not send us to the store to get a replacement?

According to this Apple store, it's normal for laptop batteries to become swollen fire risks in less than 5 years, at which point you have to choose between keeping a time bomb in your home/car/backpack or paying Apple hundreds of dollars more to defuse it for you because they decided to glue it in so no one else can remove it.

Eh. Requires a mask to browse even though there's six people in the whole store. You'd think Apple would have made a filter to keep the COVID out that appears in their store only and not in the rest of the mall.

Thank you SO much Maurice, you were a great help today and so patient too! Thank you for the new iPhone 13 and se watch with the starlight band. And tell your buddy thanks for helping get it all set up at the end.

Yesterday, I woke up without my alarm going off at 4AM for the gym…or so I thought. It was definitely different. Very refreshed. That’s how I knew something wasn’t right. I picked up phone to find this apple logo staring at me. After I fumbled to find my glasses, the clock on my dresser said 5: 35AM. Ugh! Not today! It was packed with things to do and appointments. Long story, longer, got to the apple store by 12, phone fixed by 1: 00 and I think I JUST got caught up at 7: 45PM tonight. Technology is great when it’s working. Thank apple geniuses, you’re life savers! You’ve never failed me.

No one offered to help us. We went online to get the prices and information online. That defeats the purpose of visiting the store.

I didn't realize how big this mall is. I didn't get a chance to visot the whole mall. So I will return. Love, love, love it.

I went for a battery replacement (with an appointment) for my iPhone and was helped immediately. Everyone I had contact with was extremely kind and helpful. The person I had the most contact with was Ethan. He was extremely nice and personable and helped me without trying to push me to purchase another device. When I went to pick my phone up, there was about a 5 minute wait for it to be finished and Ethan remembered my face/name, walked out of the store to where I was waiting and took care of me. I definitely would come back to this location and I can’t thank Ethan/his coworkers enough!

I was little annoyed that you had to book appointment to shop for a watch. I understand covid rules but you have to jump through so many things to book appt. I don't have have a apple phone, but I was taking my mom who does have a apple phone to get a mother's day gift. Anywho we went up to a guard and they got us in. We got Davis as our rep. He was amazing and really took the time to help my mom find what she wanted and made her totally happy! THANK YOU Davis! She isn't easy to please but she left super happy! You rock!

They were super helpful and thorough at this location. I made an appointment so I was able to get immediate assistance. They were able to fix my phone screen within an hour and made me aware of all my options and answered all my questions. Would definitely use this location again.

TERRIBLE customer service (on Apple's part). Your TEAM doesn't have a direct line to the actual store to find out the status of my repair? I even talked to your Team manager, Buddy, and he couldn't give me an answer.

Horrible customer service. Asked irrelevant questions and told me to go to my carrier for a new phone.

He Wouldn’t let me buy an iPhone, but let my boyfriend no problem. I was buying my boyfriend a new phone and decided I wanted one too. He started asking a bunch of questions. “Where do you work? Why do you want to trade in? ” I wasn’t going to make payments, I had cash in my hand. After I bought my boyfriends phone, he started acting real weird. Started saying uhh and um a LOT. Super unprofessional. He told me he doesn’t know why I’d go to the Apple store instead of my carrier. Because I’m already here buying a new phone, don’t I have the right to buy something for myself? I wanted to get an Apple TV and one of the laptops as well, but that really drove me off. It’s really annoying when people try to know your private business and you’re just trying to make a purchase.

If I could post 0 stars I would. I got an iPhone 11 for my fiance and I and for apple Care on both of our phones, my screen broke and I needed it fixed. It took me 3 months and to talk to someone that's a bigwig at apple to make it happen because the people in the Apple store didn't believe I had apple Care they kept sending me to TMobile and TMobile wouldn't understand why they just wouldn't fix my phone so it took the bigwig to email me a number to show them to get me into my appointment to get my screen fixed and apple paid for it. They were VERY rude especially to people of color I noticed. I love Apple products but the people they have working for them at Franklin Park Mall is appalling.