Arrow Roofing and Siding, Columbus OH

If I could give them 0 I would. I would not recommend these guys to anyone. They were great to start off but once they got a down payment they ghosted us for two weeks so we couldn’t even get a refund if we wanted to. I had to call and leave the owner Josh a voicemail talking about how they advertise for being part of the better business bureau on their site but they actually are not affiliated at all.

A few things about them is that they do 0 work themselves besides estimates. Everyone is subcontractors that shows up so you are trying to fight your way through someone to get ahold of Arrow to fix anything that goes wrong.

A few things that happened with our repair that was started almost 3 months ago, after the osb was taken off the roof, someone stepped on our indoor ceiling drywall. Which meant another subcontractor had to come out and fix that. Also the gutter subcontractor that came out apparently fell off our roof and broke a few fence pickets. Nothing was said to us so when I sent arrow and image of the broken fence they seemed oblivious, called the gutter company, the owner of the gutter company said they knew it happened and they would fix it. They didn’t let anyone know it happened though and were going to just let it stay that way. They never did and I guess an estimator from Arrow came out and did it.

Overall I am glad the roof is done, it looks great but their communication is abysmal and I’m glad we can move on.

Arrow came out to give me an estimate to have insulation blown into our attic space. Said estimate should only take a couple days to get back with us. It has now been over 2 months. Have called multiple times to get a different excuse each time. Finally called a different company and we had completed next day. Horrible experience.

They had equipment fall off their tailor hit my car and won't return phone call. Now will have to file police report.

Thanks for your professionalism and quick service. They were able to come today and replace our boot before the rain.

That people are highly rude they will break your roof they broke two boards in my roof they will come over on your other side of the chimney and look at it there very rude I don't recommend them at all

Aaron from arrow came out to give me a free estimate on a gutter cleaning and some siding repair, he was awesome. He pointed out some places I wasn't too sure about and explained in depth what he was seeing and why it needed repaired. Aaron represented his company wonderfully and did an amazing job making me feel like he cared about doing what's right for my house and budget. I would recommend them to anyone!

Siding looks great, and I was very happy with all Hunter and his team did to work through issues with my 100+ year old house!

Working with Marc Shumach to replace our roof made an unexpected situation less stressful. Arrow roofing was professional, expediant, a reasonably priced. I would recommend using Marc and Arrow roofing to my friends and family.

Arrow and Marc Schmauch have been unbelievably helpful and detailed in their assistance. I was deployed and my siding got ripped off by a storm. They worked with me and got the majority of the ground work completed before I even returned home.

Marc is a veteran as well, and understands what it means to give back with unprecedented selfless service.

I referred my parents to them, and they’re having nothing less than a great experience as well. 10/10 would recommend.

Sean Watson is the best salesman I've worked with. He made sure my house was fixed right and done quick. I've worked with other companies in the past and never experienced a more seamless process from beginning to end. Sean went above and beyond my expectations. Highly recommend him and Arrow, make sure to ask for him specifically.

These guys are top notch! Fast friendly crew who know what they're doing. Big double thumbs up to Brad Stiles for being easy to work with and quality service. Let me tell ya'll, hands down these are the guys you want to install your roof! Also, Brad went above and beyond the call of duty by personally fixing some loose siding I had. Thank you Brad from your Happy customers on Retton Rd!

The whole process from start to finish went according to the plan laid out by the salesman Marc. We were given estimates for repairing the areas we had leaking around the chimney, but opted to go with a whole new roof. The existing one was about 20 years old and been through lots of country winds, hail, etc. The crew arrived on the scheduled day and worked almost non stop all day into the evening to get the job done. My wife and I are thrilled with the work done by Arrow Roofing.

Excellent pricing, fast service, and good communication. Marc was quick to quote and to respond to emails. Abner and crew did excellent work, were professional and did a good job cleaning up after. I had 7 different bids and Arrow was the third cheapest option. The cheapest 2 actually wanted to perform repairs or partial replacements but Arrow was the cheapest full replacement. I'm very happy with my decision.

Exceptional patience and communication from Marc & staff who had to endure 9 months of intermittent phone calls to convince my aunt who had Alheimzer’s she needed to replace her leaking roof. (Even when they tried to drop off the dumpster, she told them to go away). Clean up was exceptional. They completed it in January before a big snow storm! Hats off to all the staff I talked to! ️

I called Arrow out a few months ago for a roof replacement, Sean W.came out and educated me on different kinds of shingles and proper ventilation for my home, he took time to explain everything in great detail so I understood what needed to be done and why, worked with me on payment options and made sure the job got done when he said and left my yard/house looking like nobody was even there. I highly recommend Arrow and Sean for your roofing needs.

This company offered a free roof inspection and cleaned my roof of leaves in the process! The November, 2018 ice storm broke a large branch off which landed on the roof. Arrow's rep, Brad, removed it and blew leaves off the roof as well. This level of customer care is not typical
anymore and I was quite surprised. If you are looking for estimates for ;any roofing project, I would certainly recommend putting Arrow on your list of prospects. They showed me they really care about their customers.

Treated us poorly. Took them over a month and repeated calls for them to finish a job that they took a 50% deposit upon. To get a drainpipe attached and three downspouts aligned/repaired, cost almost $1000. Not a fan of these guys and won't be reusing them.

Arrow just replaced our roof and I was SO HAPPY with their customer service and our new roof! We had a serious problem that honestly wasn't their fault during the installation but they immediately stepped up and took care of it. I have dealt with some direputable and/or huge national roofing companies before but Arrow Roofing earned my trust. Our project manager was Hunter Shields - highly recommend.

If I could give less than one star, I would. It took months for them to come out and do the job in the first place, and once they did, the job wasn't done correctly. I have made repeated calls to them about coming out and fixing it. They told me someone would be out over a month ago and now aren't returning my calls at all. I'm actually going to have to pay someone else to come out and fix their shoddy work.

Arrow is fantastic! I am a Realtor in the area and they are my go-to roofing company in Columbus. They are honest, fair, and very responsive. They provide excellent customer service and the quality of workmanship and materials can not be beat!