Ashley HomeStore, Bowling Green OH

They lied to me about delivery. They said the item was on a truck and promised I would have it on the 10th, When it wasn't here on the 10th I was again told it was on the truck and would arrive on later the 13th. When it didn't show then, they are saying end of the month.

Tad was attentive and helpful without hovering like some sales people do. When I told him what I was in the market for and the budget, he gave me some options, but then let me browse through them independently for a moment which made the experience much more comfortable. Upon making my choice, he gave me several prices on different options for storage so that I could compare pricing and make a final decision. He never made me feel pressured to spend more than I was ready to and offered privacy for discussion with the family. His staff was friendly and efficient as well! I will buy more furniture from Tad in the future.

We had Tad at the bowling green store. Fantastic to work with and very knowledgeable! We ended up purchasing a bed through him! Highly recommend him!

Bought couches and a chair about 2 years ago and still currently paying on them and all the wood broke and cannot sit on the couches. I paid for the warranty but I'm not able to use it/they denied my request and said they can't do anything. I will never buy furniture from them again.

Fantastic!
We worked with Tad, and he was great. He didn't try to talk us out of what we wanted and stayed on point. No upselling, no bull, just right to what we were after.
Looking forward to a return visit in the very near future!

Tad “Thaddeus” was very polite and helpful. He answered all of our questions and took great care of us. Even going the extra mile to offer us something to drink. Great customer service Tad!

We went to find a bed set and a guy offered us something at a price and discount for delivery. Wife and I thought on it and decided tk do it with delivery, however when we went to pay it ended up being about 100 more than the quote we were given the day prior by the same exact guy. Spent 600 dollars for a bed frame/headboard/foot board and it arrived damaged. Headboard had a huge hole in it. We called before it even got assembled and was told to assemble it and someone will contact us and come out to repair it or replace. We waited about 6 weeks and got nothing so we called. When we called they had no record of us even letting them know it arrived damaged. Now they say they wont come to replace but we can take it back. So while waiting weeks again to resolve this issue and getting a date for exchange of broken parts, the support beam under the bed shattered the welds and snapped. Now our bed dips and still have a broken head board months later. Have to wait to replace the support. I guess they want us to sleep in a huge dipping bed. We can't even get a refund because of "policy". The company, associates, and warehouse are all terrible people to deal with. Absolutely will never ever go to another ashley furniture store. Disgusting treatment for how much we paid.

I loved Ashley Homestore BG! My salesperson, (Shane) was very attentive and helped me find my perfect set! The manager, Kelley also helped me find a price range I was comfortable with. 10/10 would recommend!

My fiancé and I have been looking for a dresser to match our existing headboard and nightstands for weeks. I was really overwhelmed by all the options in the store but Stacy made it really easy to find the perfect dresser to match our boho mid-century modern bedroom. I really didn’t think it could be done with what Ashley furniture offered but Stacy knew the inventory and how to create a cohesive look with just one piece! We will be back to purchase the rest of our bedroom and living room sets and we can’t wait to work with Stacy again! Thank you for making it so easy for us today:)

We love Ashley HomeStore. The staff is friendly and very helpful. We purchased this power recliner shown in the picture and a power adjustable bed. We love them. The bed helps my back and the recliner is my nap chair lol. Ask for Kelley. She will help find what fits best for you.

My husband and I went to Ashley store knowing what we wanted on 3/21/21 at Bowling Green, Ohio.
We were greeted very nicely and the girl that took our order was very good and knowledgeable about the items that we wanted.
We have to wait for our order but had a great time in this store.

Product not available for up to 2 weeks. Sales people good but prices to high. They don't tell you what sales are going on. I may pay 700 and the next guy may pay 600 for the same product.

My experience at the Bowling Green, Ohio Ashley store was incredible. Kelly greeted my friend and I immediately and was very kind. She offered to help us with whatever our needs were. She must have seen I was having a difficult time, so she offered my friend and I bottles of water. Kelly got us a great deal on a wonderful queen bed and memory foam mattress and box spring set. She was what every sales person should be: Intuitive, kind, no high pressure sales gimmicks and no double talk. I am so glad we went with the high quality product from Ashley instead of Big Lots! Thank you Ashley and thank you Kelly for a really great experience!

We visited the Bowling Green store to look for a few pieces of furniture before moving into our apartment. Tad went above and beyond to help us find the perfect items for us. He made sure we were happy with what we were purchasing through the entire process. I would highly recommend visiting the store when looking to buy some new furniture!

Absolutely love coming here. Best experience ever when shopping for furniture. We will definitely be coming back to get more furniture in the future. Bg, OH store is amazing! Thankyou for a great experience!

I purchased a couch in September after moving into a new apartment. I was given a confident 6-10 week time-frame by the salesperson, which I was still a little hesitant about. Went ahead and made the purchase, in full, and am still without a couch as I am writing this review in FEBRUARY. Beyond ridiculous. I was given no updates on the status unless I requested one, which I have done a handful of times now because they don't seem to be too worried about leaving me out of the loop. I asked around the 8 week mark for an update and was told late November. I didn't hear anything so I asked again in late November. They said early January. I contacted them again in January and they said early February. The couch was supposedly going to be hear early this week, but as of today there has been another delay. I understand Covid has caused production delays, but the 6-10 week time-frame i was given was the only reason I made the purchase and certainly would not have of i had known this would be the case. 1 star because I still have hope I'll like the couch I guess. Certainly will shop elsewhere in the future.

I had such a great experience furniture shopping. The buying process was a breeze and my furniture is great! Tad made the process very easy and helped me find the perfect couch and dining set. I look forward to shopping here in the future for more furniture!

What can I say about the shopping experience my family had at the Ashley Furniture store in Bowling Green, OH. It was by far the best furniture store I have been in. You were met with a smile and a hello without all the pressure you usually get as soon as you walk into some stores. We were greeted by the manager who made us feel very comfortable and showed us the particular furniture we were looking for. She was very knowledgeable and professional. The furniture was so comfortable and all very reasonable. All the different styles and colors made it difficult to choose. She made sure we got the best deal. The financing went very smooth and fast as well.

I would beyond a doubt tell everyone to go to Ashley Furniture in Bowling Green, OH. As a matter of fact we have had multiple family members now who have ordered furniture there. I know where I will go when I need furniture. I would rate my shopping experience with an A+. Thank you Ashley Furniture I love it all

A very satisfied customer!