Aspen Dental, Niles OH

Very nice experience, nice people, they explained everything that was going on and what was coming in my treatment.

Everyone was friendly and so so sweet to me understanding of my situation and trying to get them too me quickly thanks for treating me like I matter.it made my whole day

I had an absolutely awesome experience at Aspen Dental in Niles Ohio. The entire staff was professional, personable and at times, funny. The dental care was gentle, and for the first time in years I do not dread returning to the dentist. Thank -You to all who cared for me, you have a great team!

I've been to Aspen in Niles a handful of times now. I needed a molar pulled and eventually oral surgery for wisdom teeth. First let my say the x-rays were not free and I should have been allowed to bring x-rays from my regular dentist. I had a terrible time with the receptionist/financial ladies. Was scheduled for oral surgery to have the molar and wisdom teeth out all at once. The molar was becoming chronically infected from the impacted wisdom tooth. I was never given a surgery date, just told in February. After calling and asking once a week I was told to stop calling and just wait for a call back. I finally called back toward the end of February only to be told that I would be scheduled in March instead. My molar was very infected by then so they finally decided to pull it. For the molar extraction I was not numb. But was told it was probably just pressure I was feeling. I literally came out of the chair and was crying and yelling in pain when he started to break the tooth free. I could feel it! He didn't believe me and continued. When I was hyperventilating and shaking he finally stopped to inject the area with more lidocaine. When it was done the assistant had the nerve to say it was my fault that I didn't speak up about being in pain and therefore my fault for suffering. That lady and the chicks in the front office are unprofessional and rude
with nasty attitudes for no reason to people. There's one lady in the front that has been decent. Just had oral surgery for my wisdom teeth. The surgeon was nice and his older assistant lady was the bomb. They are the only ones that made me give any stars for this review. However my stitches are really loose. To the point that one has been getting in my teeth and has broken. My incision is wide open. When I call today, if they screw around or are rude I'm done going there and will go somewhere else.

I went there for a free exam and x-rays they checked everything out did a total evaluation and what it would cost. I can't do it now but I got my new denture plate for the top and they even went out of their way to find me a coupon and at least I have a nationwide dental services I signed up for their insurance also everyone there was friendly and not pushy I would recommend the Niles office to anyone without insurance

The staff made me feel comfortable. They were super friendly. This is a very great place to go.

The office staff was very nice and the office manager was very professional, helpful and informative and took the time to answer all my questions even though they were short staffed.

Very good first initial visit. Staff made me feel comfortable.
Doctor was very informative!
The girls who do exray, casting, and hygiene were very good.

Very professional atmosphere all were very nice and explained everything to me as our appointment progressed.

Very professional know what they're doing.
They get you in and out, there financial department is excellent

Not super happy. I called for an appointment for a cavity almost 3 weeks ago and they got me scheduled for Friday. I get a call from someone to confirm my appointment and gather my insurance information who tells me this is a new patient appointment and don't do any actual dental work on the initial appointment and would have to schedule another appointment for any dental work. When I explained that the first person I spoke to told me they would be able to take care of my cavity he said that's just the call center that you spoke to and they don't really know those things. Well why do you have someone answering calls for your company that doesn't know these things? If I'd have known this is how they do things I would have told them not to schedule the appointment and found another dentist who can do can actually do what I called for in the first place. Just a big disappointment and even bigger waste of time.

Staff was super friendly! I was nervous in the beginning but Dr. H and his assistants made me feel relaxed every time when doing my root canal & crown. It took a few visits and I'm extremely happy with the outcome. Thank you!

They are very considerate to their patients, an my visit was smooth an low stress. Definitely plan to come back again.

Very nice Staff, they explained everything. The dentist was wonderful and made me feel comfortable!

The whole staff did an amazing job. First of all I really dislike Dentist's in general. They made me feel comfortable and the dentist went over every step in today procedure. I think I just found my new Dentist. Thank you

Everyone was very patient and very organized and they did a great job, and I plan on going back. Thank you very much

I like Dr Augustin. However, I tried to go back there after being seen at a different dentist office. They called me the day before my appointment to let me know that I will need a whole mouth xray and it wouldn't be covered because I already had one this year. And i will need $140 or something close, to pay for the x-ray. Why couldn't I have brought the x-ray from the other office? I have just been suffering for too long and now I have to go back to the other office I don't like. Why is it so hard to switch dental offices? Also i paid off my previous balance before scheduling, and I wish I wouldn't have

Everyone is amazing staff is wonderful, doctors are absolutely calm and wonderful, Denis Jameson is the best!

I purchased my dentures in August of 2020. They had a 1 year warranty on them. I was so excited to get these new dentures. The upper plates were my third set and the second set I purchased at an aspen dental in Pensacola, FL in 2003. I went back to them 4 times explaining the plate was too big and I kept biting my cheek. I finally gave up. Then in 2020 I used my tax refund to get a whole new set. In the beginning of August 2022 my upper plate cracked on the right side. I called and was seen on August 15 to get it repaired and paid the $163.00. On August 19 2022 the upper plate cracked again and called to advise them of the problem. On August 25 2022 again the crack was repaired. Now on October 25 I was eating a California Roll a type of Sushi and the upper plate cracked again in the exact same spot. I call today November 2 2022 to get the crack repaired again and they want to charge me $163.00 again for a repair they JUST did last time August 25 2022. I should not have to pay for this repair. If it were another spot on my upper plate I could understand but it's not. I have decided to see if I can find an attorney to can help me with this problem. I feel it is a flaw in the upper denture and they don't want to repair this flaw or replace it. The upper plate should last longer than 2 years.

Everyone was so friendly and polite! It was well organized and everyone was very thorough in their explanations.