Aspen Dental, Marion OH

I had my first experience with Aspen Dental in Marion, Ohio on April 5,2023. I was very impressed with the Dental Team and with the Dentist herself. I look forward to my next two appointments and feel confident that I chose the right Doctor for my dental care.

My repair on the lower denture was very good and I hope my new set of dentures work out great too

Totally Awful. The front office is not professional. The dentist and dental staff are friendly and professional but I cannot get over how unprofessional the office is. I had an appointment the first week of May, arrived and was told It had to be rescheduled because Aspen "had computer troubles". Okay, he told me to expect a call the next day with the info for the rescheduled appt. It's been over a week and I've not heard a peep. I've tried calling in a handful of times but always get a voicemail. I already paid for the procedure and have gotten nothing but mistreatment in return. I will be visiting the office soon to collect a full refund and my records so I can have the procedure done someplace else. FYI Aspen is also claiming it (the computer trouble) was due to a Cyber attack via Twitter so that's yet another count of incompetence on their part.

They cannot keep staff and will not call to update patients when they are unable to see them. Twice I have scheduled an appointment only to show up and be told that their hygienist or dentist no longer works there (and hasn't for weeks or months) so they cannot see me. They made no effort to call me and cancel or reschedule me for a different date when they found out the person was leaving. My girlfriend got their version of invisaligns and found out the doctor she was seeing no longer works there and the new doctor is on leave for two months. She now has to wear the same set of these invisaligns for TWO MONTHS rather than two weeks while she waits for the doctor to get back from vacation. I recommend going anywhere but here since the location in Delaware has the same issues.

I was pleased with everyone from the receptionist to the dentist & the guy that schedules your appointments.

Everyone was very friendly and also very informative. Would definitely recommend. Updating because I’ve been back a couple more times. Dr Liao is great and kept me comfortable the entire time. His assistant, I believe her name was Kayla, was also very nice and helped explain the process. 10 out 10 when definitely recommend!

Called in to get an emergency tooth pull and i go in and its just an exam, they have 1 doctor and the rest is run by a salesman who tried to sell me 300 dollars to pull a tooth causing extreme pain but id have to wait a week. A DOCTORS OFFICE SHOULD NOT HAVE SALESMAN! Its a tooth not a car

Everyone there was very friendly and professional. The dentist answered all of my questions and made me feel very comfortable. I do not have insurance but they gave me several options to chose from along with a discount for paying cash.very satisfied.

They were awesome about getting us in next day. Aaron did a great job of explaining our options and making sure we were comfortable. Dr. Liao was awesome.

Thank you for fixing my cracked denture. Very friendly and kind people at the Marion office.
Another visit and still great people

The Store Manager, and all of the staff here are absolutely the best.
Been to many dentists between Columbus and Marion over the years and If you have to pay for work as I do, the location in marion makes the investment worth every penny

I have had to have a lot of work done to my teeth and the people there are so nice and very welcoming and they do amazing work I am so happy I made the decision to go there

I have a set of temporary partials, I wouldn’t recommend using Aspen.
They just don’t fit.
On the bottom set my front 4 teeth are much higher than the rest of my teeth and they have lost all shine to the teeth, I was told that’s just what happens but they don’t know why and I don’t even wear the top set because the dentist filed the teeth down so much there is no reason to wear and they feel like sand paper.
I have complained over and over and I am told my permanent set will be better. Glad to hear but what about the set I’m wearing now?
This isn’t the experience I though I would have.
Hopefully this review will keep someone else from making the mistake I have, being stuck with these is really difficult to deal with everyday, it’s embarrassing.

Apparently the insurance has not paid their part which is keeping my fiance from getting his permanent dentures. They stated they would not hold that against him as his part is already taken care of. They stated that they would put a ticket in to find out why the insurance hasn't paid it but that they would get him in there to get his permanents taken care of, so they had him schedule an appointment while on the phone with him. He went in for his appointment and was turned away because of the insurance not paying their part yet and said they would have to put a ticket in. How many times do you need to put the ticket in? Why did he have to waist his time going in there if you wasn't going to do it? You guys are an absolute joke!

My husband's pre-patient forms had been completed at home for his first visit to Aspen Dental after I copied them from Aspen's website. It was easy to walk in and hand them to the receptionist who greeted us. Next x-rays were taken and, in a few minutes, we were greeted by the dentist. He explained what was needed to successfully fit the dentures and our questions were answered satisfactorily. We discussed cost with office staff, which was thoroughly explained, and then follow-up appointments were scheduled. We felt comfortable leaving the office and look forward to completing the process of getting new dentures.

Janell gave me the best cleaning I've ever had & I'm 69 yrs old. She explained everything and was very thorough! Whole staff is excellent!

I was very apprehensive about coming here due to a bad experience at the findlay office. But I loved this place. Aaron and all employees were so welcoming and non judgmental. Very excited about my appts and def will keep going. Thanks to all of them. Cant wait for my new smile.

I have always been a little apprehensive when it comes to going to the dentist. Although I was very nervous; the staff and Dr. Amin that performed the procedure where very patient with me. They were understanding and kind. I would highly recommend Aspen Dental.

Staff was friendly. That’s about the only good thing I have to say. Wanted to just get a routine cleaning but got a few cavities filled instead (since they didn’t have a hygienist available). I’ve been back twice in less than 6 months to fix the fillings. Twice I was simply flossing (as I was told to do) and pieces of the fillings have chipped off leaving me with sharp edges and holes in my teeth! The first time I called to get it fixed they told me I wouldn’t be charged for that appointment since they were just fixing their mistake. Then they charged me over $75 for a visit! The next time it happened, I called someone else. Fool me once….