Audi Dayton

Not so good. No communication. I had to call twice to find out what was going on. 8: 45 drop off 5: 30 pickup for an oil change. I bought a service package when I bought the car CPO. The only thing that’s been done on my service visits is oil changes and inspections. Huge waste of money. $1200 for the service package and I’ve gotten 3 oils changes, they cost about $200 each.
Now that my service package is over I will not be going back to this dealer.

Excellent service and dependability. The online system for approving the work was fast and efficient. Courteous staff.

Went in for a scheduled appointment asking the service manager to please preform the service as quickly as possible because I had a family emergency the entire team obviously worked hard to complete the service. I truly appreciate that they care about the individual as well as the service.

Great service using state of the art technologies to enhance the service of their talented staff.

Professional care and service start to finish. The text updates throughout the appointment were fantastic. It was my first visit — but it won’t be my last.

My experience with my salesperson when I purchased my Audi Q7 was less than memorable, but my recent experiences with both the Business Manager (David), and Tyler in Service have been exemplary. Both have restored my confidence and faith that I made a good decision when I partnered/ bought from White Allen Audi. I typically buy new, maintain dealer provided service, and keep for 10-12 years, so I believe in true long-term partnerships.

I had my S4 DSG transmission flushed and ALLEN WHITE Audi took great care of me! I will use them again! Recommend

Audi service is bar none is by far one of the best service department I have ever dealt with. Always quick always thorough and every time I get my car feels like it’s new again. I highly recommend them

Nothing but great things to say about Tyler, Josh and the whole Audi service team at White allen euro group! They have been nothing short of great to work with and are always very professional, courteous and considerate.

I have recommended them to many of my friends and family members.

Great service, very profession…finally after my first service appointment with my new Audi I got to experience for the first time what real top tier automobile support and customer care is all about…Audi rocks!

I took my Q5 for an error sign (Pre sense not working) They kept my car for
2 days, No communication, Most of the time when you call them NO ONE ANSWERS the phone or return your calls.on 3rd day theytold me it was due to a replacement wind shield and I should go back to Safelite. This was totally wrong as the problem was due to sensors out of alignment.
This was diognised by another dealership. (Cincinnati)
This is the worst dealership you can ever go, but since they are the only dealership in Dayton customers do not have a choice.
I am going to sell this Car and get a Lexus.

I have taken my car twice for maintenance and am pleased with the customer service and how personable the service desk folks have been. They are helpful, courteous, and take care of the paperwork/payment steps efficiently. I also liked that there was a text notification for authorizing repair work when a diagnostic check identified that more work was needed on my vehicle. I'm used to getting a phone call for something like this, but I typically struggle to answer personal calls while at work. The text message linked me to an online system I could use to quickly authorize it between tasks at work, which was nice!

Received a great deal on a great car! My salesman Tony Townsend had the deal done before I could blink an eye, and at the price I wanted. The car is perfect and was exactly what I was looking for. Finance department was top notch. Would absolutely do business with Tony at White Allen again!

Jim, David and Colin were wonderful to work with at Audi Dayton. The made the buying processing very easy and comfortable. I had good on-going communication with Jim right from the start. Colin was very thorough in explaining all the feature of my Q3. I definitely would recommend Audi Dayton to my friends and family.:)

Everything went great. Friendly reassuring service, friction free waiting room, fairly priced check up. Thanks for the service!