Austin’s Grill, Mentor OH

I traditionally love Austin’s Grill. However, yesterday was a disappointing experience. I arrived at Austin’s Grill with a friend who drove from out of town (Columbus). It was very busy than I have ever experienced. I was I informed that I needed a reservation and there was an hour wait to be seated without a reservation. The host and hostess offered to me and my guest that we could sit at the bar if there was seating available and wait for a table. I had expressed that I was the Bestfriend of the Chef and if I could sit at the table across from the Host station and wait? The front house manager walked over to me and my guest and spoke with indignation saying No! The waiting table was not part of the dining area and he ramped and raved that we needed a reservation and that his kitchen was at full capacity and it would be 1 hour and 45 minutes before we could be seated! Customers who had reservations were walking in while he talked to us in the unprofessional manner. Then he continued to justify that he wasn’t just denying us a table he would tell anyone else that may walk in the same thing! His tone was unacceptable and very condescending. This was very humiliating for me in front of my guest. I did not want to name drop and go find the GM or enter the kitchen and complain to my Bestfriend (the Chef) how me and my guest were treated. So, I made the decision to leave. I have never experienced that type of unprofessional behavior at a 4.6 star restaurant and nor have I ever had that experience at any of the Austin’s Brand. This was such a disappointing experience. I will not be returning.

We booked a private rental for our mother’s celebration of life reception at Austin’s in Mentor. Nancy and her team did a fantastic job! The food was wonderful, the service was outstanding, and everything/everyone was simply genuine and top shelf. We highly recommend Austin’s. We are so happy and grateful - thank you!

This is our go-to place during the week after a long day or a nice evening out on the weekend. The service is always AMAZING and they make you feel so appreciated for coming in. It's such a homey feeling. The pork chops are perfect every single time and the French dip is a nice easy sandwich.

1st time eating here. An excellent burger! A bit pricey, but will definitely dine here again.

Wow had a terrific experience at Austin's last night. Food was extremely good.all food came to the table fresh and hot. Suzy our waitress was over the top in her treatment of my wife and I. Super kudos to her. Nancy the GM greeted us and made sure we were made to feel special and appreciated. I could say alot more but still wouldn't be able to express the fabulous experience of Austin's Steakhouse.

It wasn't quite what we were expecting. This was the first time visiting. The view from the street gives a different feel than what's inside. The burger and fish tacos were good. However, the burger viuld have used more flavor. The French fries were a lot of 1/2 inch long potato pieces.

Prices seemed high for what we got. If prices were a little lower, we may go back again. We'll probably check out more restaurants before coming back here.

Went to Austin’s for my Dads and Nephews Birthday. Service was top notch. Server was prompt, polite and professional. Food was excellent. I had the Ribs … they were meaty and very tasty. Others had steak, bacon cheese burger, quesadilla, and chicken tenders. Everything was served hot and looking amazing.

We are first time customers at Austin’s and we had the burger, Caesar’s salad, fish tacos, bread pudding and French onion soup were outstanding! The service from Bernie was perfect and the manager Richard was a pleasure to speak with. Keep up the great work!

Food was ok for the price and they were out of two of the entrees and one of the sides we tried to order.

The staff was great, especially Owen, our server. The food and drinks were good a little pricey for the area. The atmosphere does not match the with the price of the food. The middle of the steak was way too undercooked for me since I wanted it well done. The next time, I will check that first before I start eating it.

The food was outstanding! Owen was our waiter and provided excellent service. We had the stuffed mushrooms for an appetizer and for our entrees I had the cowboy steak with rice and parmesan potatoes. My boyfriend had the orange roughy with bacon brussel sprouts and parmesan potatoes.

Was in town visiting family and Dad wanted to take us for great burgers.
Love the atmosphere, service was great and burgers delicious!

We had a great dinner! I had the amazing brisket, so tender so flavorful! The Cobb salad was huge and delicious! Service by Richard was excellent! A wonderful experience! We can’t wait to go back!

It was our first time there and we brought our 1yr old niece and it was an great night out. The food portions for the price and service was totally worth it. The owner/manager was so nice. I would recommend this place over a franchise restaurant for a night out. I give Austin's 5 stars.

Nice atmosphere, good food, good service. We hadn't been before and were pleasantly surprised at how well they adapted the restaurant from it's previous incarnations. The food was good and the atmosphere was nice. We went on a Sunday night and it wasn't crowded - walked right in and got a table - which was nice. I had the orange roughly and my wife had the salmon and we both enjoyed it.