AutoZone Auto Parts, Columbus OH

The lady that helped me today (sorry I didn't get your name) was absolutely wonderful. She had the parks I needed and saved me money. That's why I'm a repeat customer. Thank you!

This store is a joke. Employees working here no nothing. Purchased 2 Bosch icon wiper blades on line. Picked them up today only to see that they gave me 1 icon wiper and 1 envision wiper blade. Went back in to show them mistake. Turns out they only had 1 icon wiper blade. So I guess they figured just give him an envision wiper blade for the other one. Nope. Refund my card. No apology just dopey face workers. Nerver again AutoZone. Terrible customer service

Love that put in my new battery for me and took the old one away so that I didn't have to deal with it!

Says it opens at 7: 30 am. Been here since 7: 30, no one answers the phone, doors are locked. At least 7 cars have driven off due to them being closed. Update your hours or get people that can be on time. No way to run a business

I have never had bad service until yesterday when the girl with huge nails audibly regretted not calling off because my parts were too heavy. I've had better service at a ghetto mcds. We did not buy the parts in the end. Horrible experience

Was there today for help with my rear windshield wiper. I was sold one by another place and it wouldn’t work and they told me I needed a whole new arm. I’m sorry I didn’t get the salespersons name but they were fantastic! Found the wiper quickly and even put it on and made sure it worked before I even paid. They also replaced the cover. You can bet I’ll be going here again if I need any other parts or just have a question. 10 star service! Thank you!

I came here around 8: 50 P. M Sunday 1/16/22, about 10 mins before they close. Even though they were about to close up for the night, the staff on duty took care of me and made sure I got what I needed. I really appreciate that, especially driving in the heavy snow that was coming down. Thanks and I’ll be sure to keep this store in mind next time I need something for my car.

Siempre abierto, productos disponibles, limpio y ordenado.
Pero no tienen personal que hable Español.

Always open and products available, clean tidy.
But they don't have Spanish speaking staff.

I've been to many Auto Zones around the Columbus area this was definitely my best experience. The staff was FRIENDLY, they didn't act like I made them mad just by being there. And they gave me great service.

I had a great experience, I am a new driver and I wanted wiper blades. I had issues with the driver sides blade and I was told I could just buy one for that side. I had no idea I could buy just one. I was really happy about that. This nice lady that help me out I totally forget her name, she even put them on for me because I am clueless has to how I put them on, great worker, I was very satisfied with my visit, I will definitely recommend this location.

I just want to let you know that's Carol Garcia at 5401 W broad st store in Columbus Ohio is one of the best workers I have dealt with at AutoZone. She is the only one that speaks Spanish there and will give above and beyond to make sure her customers are taken care of. I had s broken arm and she changed the batteries on my diesel truck without hesitating and after she attended me I watched her with several other Spanish customers while the non Spanish speaking employees just kept ignoring them or pointing them down to her. You need more workers like her! She always has smile on her face and takes care of her customers and is very knowledgeable on parts. She deserve s a raise and recognition for doing what she does. I continue to buy from AutoZone because of people like her at store 0782

Wife went to get wiper blades for her car and all 3 associates "didn't know how" to install them.

So she went to advanced auto parts where apparently they get the extensive training that's required to be able to install wiper blades

Usually a pretty decent location with good service but recently I have had 2 bad experiences in a row, both of which involved returns. I went in to return some parts I previously ordered on the auto-zone website. The employee who was there (a very heavy set African American) was very rude & told me they didn’t do returns from out of state & how I even got ahold of parts from Tennessee. Like I obviously got them off the website who knows what state they came from (not that it’s really any of his business) I have the receipt & unused parts in hand, that’s what should matter. This man then goes on to look at my receipt for the longest time to end up asking another employee if they can do this return which they respond with “of course we can” he then actually does his job scans the barcode on the receipt does my return and places my new receipt on the counter for me to take, can’t even hand it to me, Lol hope your day gets better dude.

Dude inside had a cool attitude, came in 3 minutes to close time and he was cool about it, even had a couple laughs with him.

Hard to get waited on. Called to have a part set aside but nobody knew what I was talking about when I arrived. Not a big deal but instead of asking every person working if they knew about the call why not simply solve it and pull the part instead of it being an elaborate fiasco.

Always get what I came for. And the staff never has any problems helping you out when you need it. Plus they made a mistake but fixed it and took money off for the mishap!

Should be called phantom Auto parts. They always have the parts I need just can't never find them.

We have a few autozones not far from where we live, but much prefer this one. Great employees and customer service. Very polite and helpful. We will drive out of our way to go to this location as the other locations tend to lack in customer service.
If looking for something the employees know what isle and side of the isle things are.