AutoZone Auto Parts, Massillon OH

I had a bad battery that I needed tested and replaced. This was my first time coming to Autozone for this specific reason, so I was a bit hesitant on how the process would work. Angel R.was a great help. He tested the battery and replaced a new one for me without any issues within 10 minutes. Could not be happier with the results.

Very rude! Stopped in today shortly after a 12 hr shift. The remote to my car stopped working, possibly because it was dropped or maybe the battery. Online it says they sell them so I stopped in because my normal key shop is closed and will be closed again tomorrow by the time another 12-hour shift. I was completely ignored when I first walked in (even though I was the only customer). I waited by the counter for a moment before just looking around for myself. I was about to walk out when one of the workers asked if I needed help finding anything. I told them what I needed. He acted as if I was completely inconveniencing him by even asking if they had the remotes. I explained that I wasn't sure what was wrong with it but I was unable to lock my car without it. He said "well the battery is going to run you like 10 bucks and a remote is going to cost you anywhere from $75 to over $100" talk to me as if there's no way I could have even afford a $10 battery. There was no reason for the three of these men to speak to me the way they did. Refuse help me in any way and rush me out of their store. I will never return. This was a completely horrible experience and they should not be allowed to work in customer service.

I had to get the brackets that hold the rear glass on replaced on my escape, Jason the store manager took his time and helped do this while doing a majority of the work. He is GREATLY appreciated.

Very helpful when another competitor didn't know what they were doing. Should have started here to begin with! But now I know. Thanks for installing my wiper blades on my Volkswagen Golf!

Angel's a beast. Took all his know how and his intense strength fix my battery. Alas i was dumb and let a battery corrode for "a while" and we couldn't get the lead off the terminal.

Excellent customer service, got me a refund on the double but my man was so awesome about the whole thing I wanted to make sure yall know he deserves a raise and more time off to be with loved ones. Toodles.

Great experience. They are always super helpful & informative. Julia helped me & even got under my car to get a closer look at the undercarriage, which I was concerned with. She tightened everything up for me. Super fast & very satisfied! Thanks again for your help.

Amazing service! Julia helped changed my battery and did a fantastic job. Will definitely come here again!

It's AutoZone was really good it is a lot better than the one on West tusk in Canton Ohio the one on West tusk act like they don't know what they're doing especially when they tell you something when you been a mechanic for 38 years