AutoZone Auto Parts, Stow OH

Disappointed, and not disappointed. I was looking for proper wheel bearings, that I was having problems locating, for my Jeep. I had called this store to see if they had the bearings I was looking for in stock. The girl that picked up the phone was rude from the word "Hello". I tried to explain that I needed two wheel bearings but, with a lot of attitude, she kept saying that they only come in a pack of one. I understand that, I told her, and again told her I needed two. She said, "Well, there's only one so. ". I told her to forget it and hung up, swearing off dealing with this store, at least for this repair. 3 days later, not being successful in finding the parts, I decided to just stop in and try again.

I walked into the store, heard a voice say (with zero enthusiasm), "Can I help you? ". Not seeing anybody at the counter, I asked if the voice was talking to me (didn't know if they were on the phone or something). She said (again with attitude), "You're the only one here so yeah, I guess". I finally noticed her sitting behind the computer monitor, looking very uninterested in literally anything. So, I told her I was looking for wheel bearings. She just sat there and didn't say anything for a few seconds. Finally, with attitude, she said, "For what? ". I told her, she looked and said she had one. I again told her I need two. She rolled her eyes and sighed. At this moment, having struggled to find the parts I need for 3 days now, I was about to give her a little unfriendly advice. Then, one of the other employees came out, smiled at me with enthusiasm, and basically did the foot work from there on. She confirmed the part they had (without me asking), found the other part at a nearby store and EVEN CALLED them to confirm they had the part. This employee needs a raise and a lot of praise. It's not the first time she had greeted me with a friendly smile and went beyond to find me what I needed. I will be conveying my appreciation to her the next time I see her.

To sum up, it was total Yin and Yang. The rude employee was probably in my top 5 of rude customer service reps I've ever had in 50 years. And, it wasn't a one off. Not only was she the girl that was rude to me on the phone, I have heard many others complain about her to. Someone needs an attitude adjustment. This store, and Autozone as a whole, needs to thank the other girl in that store for keeping customers that are put off by the other rude girl. Completely unnecessary.

If I could give this store 10 stars I would. I've never had better customer service from any place of business in my entire life. I was towed there after my car battery gave out on me and they installed a new battery AND a new alternator staying after hours to make sure I was able to get home. Every single worker there had an excellent attitude and were extremely charismatic when helping me. If anyone deserves more pay for their work its these workers.

Today I went to the Stow, OH AutoZone needing something really simple, license plate screws because I couldn't remove the nylon screws. Kevin came right out and helped me. I couldn't believe how he calmly tried 3 options and found the one that worked. He could have just said buy these, I think they are what you need. But Kevin wanted to make sure I was satisfied before I purchased the screws. This is what I call old fashioned customer service. You don't find this just anywhere but you can find it at AutoZone.

I highly recommend this AutoZone! Anytime I need something minor fixes or not so minor in the case of a headlight they are so helpful, rain… snow without fail!

On October 15,2023 at 1: 45pm I came in the store. I got headlights, windshield wipers, a wheel cover and an air filter.

The girl with the long brown hair and beanie did not seem like she wanted to help me. She was very nice with the people before me.

She called me up and I had her double check if I got the right headlights. She seemed irritated all ready. Then I needed help finding windshield wipers and she told me what numbers I needed (I am not car savy obviously) and she went to get my filter. Then I asked if she could she show me what she meant she got a huge attitude. As I write this she said walked out of the store and hopped in a car and left with the young man she was working with laughing and having a great time.

I would have expected this if I was rude but I waited patiently for help and was never once mean in anyway. Usually when you go to this Autozone you always get good service, unfortunately it was an anomaly today.

Came here to get a battery installed after a different Autozone told me they wouldn't do it because it takes 45 minutes and Dan got it done for me in 9 minutes! He was tremendous help and a hard worker!

Great service! They have gone above and beyond in helping me with my repairs and being patient with my questions

Lydia C took great care and changed my battery in the middle of a rainstorm. Great service, highly recommend!

Had to stop by after work today walked in and was greater by Kevin who then was able to help me with my problem I happend to drop my bank card thru a Crack where my emergency break is. He was able to pop my center console so we could reach and grab mu bank card! THANK-YOU Kevin for being awesome!