AutoZone Auto Parts, Streetsboro OH

I brought my car in with two headlights burned out. The associate offered to install the new ones for me which I agreed to. He stood outside for a while, and fumbled with the lights, before sending me on my way. As soon as I got in my car the next day when it was dark, I could tell something was wrong. There was only minimal light coming from the headlights, making it so I could only see a few yards in front of my car. The next day I went back, and asked another associate to look at my car. After grumbling about how cold it was, he came outside and looked at my headlights and declared them “completely fine. ” I argued with him for a while, trying to point out that they should be much brighter than they were, but he would not admit to it. I literally held my hand in front of the light and tried to point out that the light should be much brighter. He then said he was cold and if I wanted to continue this, we had to go inside. He never even popped my hood and looked at the lights. I followed him inside, and asked him if he’d at least admit something was wrong with them before I left? He said that there might be something wrong, but I’d have to go see a mechanic because there was probably an “electrical problem. ” I left and had my dad and brother look at it, and they discovered the first associate hasn’t even pushed the bulb in all the way, so it was just bouncing around in there, and not pushed up against the magnifiers. I understand that AutoZone employees are not renowned for their auto
skills, but if they offer to do a job, and then refuse to fix their mistakes or own up to them, and are very rude in the process, I don’t think that is good business. That being said, they did sell me the correct bulb, and I’m grateful for that.

My local AutoZone didn't have what I needed so I drove about 25 minutes to the streestboro store because it said they have the part on the website. When I got there I gave the associate the part number and he told me they didn't have it. After insisting several times it said it was in stock online the supervisor looked it up and said they had it. The supervisor was unfriendly, seemed like he hated his job and doesn't t properly train associates.

I have used this store for years and always had a positive experience. The staff are super friendly and talkative and are willing to help! They can even get car parts for you the next morning. More places should be this efficient and customer-oriented!

Liars, can't trust em to charge a battery. Tel LL u it's charged.cause me to be stranded in holiday weekend

Other autozones I’ve gone to have been polite, and helpful. These guys act like they’re annoyed you’ve had the audacity to walk in.

A month or two ago I went in there for push in fasteners. I couldn’t find the right one and ask for assistance. They didn’t leave the computer and said they didn’t know. I got a couple different ones and said “well I’ll just return the ones that don’t fit. ” They guy rung me out and didn’t say anything. I came back 15 minutes later to return them and he said the computer was down and they couldn’t take returns. Apparently it had been down all day but they decided not to say anything when I clearly said I would bring back the part that didnt fit.

Today my partner went down there to test her battery and was told they couldn’t check it unless it was full. When she asked for suggestions, she was told to find someone with a battery charger. I gave up and just googled the car’s issues and told her to go to Wal Mart for a new battery instead. No reason to give these guys any business. They clearly do not care to have it. In their minds customers seem to just be a nuisance to walk in the door.

Went in holding my one year old daughter. Two workers smoking out front, the one guy working inside was rude. I told him my check engine light was on, and he didn't even look up from his computer, and handed me the machine to take to the guys out smoking.super rude and unprofessional. Will not be going back.

I am a girl and every time I go into this store the employees give me the hardest time. I hate coming here. They always insist I am getting the “wrong products for my car” even though they don’t know what I drive. Just because I am a female doesn’t mean I don’t know what I’m doing. They almost always say I’m getting the wrong things or that they want to look up my car to make sure I’m getting the correct products. I know what I’m doing thanks. I would ask for help if I didn’t know what products to get.