Avina Women's Care, Marysville OH

The care I’ve received has always been wonderful but the office/front of the practice leaves a lot to be desired. Good luck getting someone to answer the phone; They leave their phones off until way past their “opening hours”. I stopped trying to make an appointment for my daughter this morning because of this. Bad administrative staff of a medical practice is a quick way to lose patients.

Edit: I went back inside after I took a minute to gather myself. The office manager approached me to offer that I still be seen, but by Lisa, the nurse practitioner. I'm glad I went back inside. Lisa was very nice, professional & easy to talk to. I appreciate that she was willing to see me. They apologized about the phones & insisted they're trying to find ways for things to operate better.

The only reason there is a 3 ️ is because I like Dr. Schrickel.she is the ONLY reason I still go to this place, but I am getting fed up with the operating procedures. I have nothing but issues every time I have an appt. Today I ran into an unexpected road block/detour on Rt4 that set my commute back about 12 minutes. I immediately tried calling the office to let them know I would be a few minutes behind schedule & make sure it was still ok to come (otherwise I wouldn't have driven 35 minutes to get there). I was on hold so long (TWICE) that the phone automatically sent me to voicemail & I had arrived at the office (during my 3rd attempt to call) & still no one had answered. I walk in & 2 ppl are sitting at the front desk, NOT ON THE PHONE. I was a total 15 minutes late, I am aware I was late, that's why I was trying to call. I was told none of that mattered & I wouldn't be able to be seen & would have to reschedule.to hell with MY schedule. I understand scheduling, I work by a schedule, too. But if I am calling for damn near 25 minutes while I am driving to get there & never get an answer & walk in to 2 ppl just sitting at the desk not on the phone.that's a problem. I do my best to respect other people's time, so I most definitely do NOT appreciate it when they don't respect mine.

If I could rate it zero I would. Lobby is hot and humid, doctors act like they could care less about your problems ESPECIALLY Dr. Hazelbaker. Thinks because he’s a man a women’s problem is fake and their pain is fake. It’s even worse that he runs the place.

The office manager is extremely rude and unprofessional. You can hear the doctors talking poorly about patients. Can’t forget to mention all the hipaa violations there leaving computes unattended in rooms. Half the doctors there have terrible bedside manner.

Staff are pretty nice though being a young women is very hard and when people don’t listen to you because of young age it’s very frustrating. Age should NOT matter. A women’s health is a women’s health. If I explain that there is things going on that I know don’t feel right just please listen instead of trying to get my mind to go another place because you see me as “young girl”. I should not be feeling the way I do about my health down there if I was getting more detailed and informative info so we can pin point the exact problem (within reasonable timing) not having to wait a year just to get things started. Its truly how I felt here. Overall though it’s a nice little place.