Barrette Outdoor Living, Cleveland OH
| Address | 7830 Freeway Rd, Cleveland, OH | ||||||||||
| Phone | (800) 336-2383 | ||||||||||
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| Website | www.barretteoutdoorliving.com | ||||||||||
| Categories | Fence Supply Store, Hardware Store | ||||||||||
| Rating | 1.2 5 reviews | ||||||||||
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Barrette Outdoor Living reviews
5 Ordered 240 ft of vinyl privacy fence from this company through home depot.
I have now went back to Home Depot 4 times to replace broken, cracked, and twisted vinyl pieces. All the boxes they were shipped in were undamaged, telling me they were packaged with damage and shipped that way.
All this after the shipping company used a box truck with a lift gate to deliver. After loading realized they could not off load because pallet was too big for lift gate. Ended up delivering to Home Depot and I had to pick it up.
Never again will I buy any Barrette products.
Great material. But if I have to wait 7 weeks to get my order, and then an additional 7 weeks to get a missing part, it’s just not worth it.
I have to stick with trex, Timbertech or westbury
Ordered about $10k worth of vinyl fence material through Lowe's. Barrette outdoor living forgot to include one of the 5ft wide gates in the original order, so I worked with lowes to have a replacement expedited to the store. The replacement showed up a week later with a 4" hole in the bottom rail and was completely missing the hinges and hinge covers. No signs of damage to the box so it was shipped this was from Barrette. Barrette Outdoor Living is a terrible distributor and I will not be using their materials in the future.
In my 18 years in business, I have never encountered such a horrible company. Took 3 seperate orders for a few fence panels and for the life of them they cannot send the right parts.and just when I think they do.there is pieces missing after partial install. I will do my best to attempt to convince our Home Depot to seperate themselves from this company. Total garbage!
After 5 years of using thier fence product, i had an issue with a couple of posts snapping off. Of course they denied the claim. Act of god is thier reason. The pictures i sent clearly show the post was installed correctly and there was a manufacture problem. After hundreds of thousands of dollars spent on thier products they are losing another customer.