Batavia Floral Creations & Gifts

You have my business for life Trish. The patience on the phone, the customer service, the flowers, you just can't ask for more. Thank you so much!

Beautiful flowers!
I've ordered several times. Trish does a great job.shes my go to girl. I love this place!

Kind and courteous! And actual local business, not a broker. 5 stars of course!

Bought a bouquet of flowers from here exactly a week ago. Still look like the day I bought them. Very nice lady, outstanding product. I’ll be back for all occasions.

Very rude on the phone. Short, interrupting, frustrated, rushing, and rude. I think the gal's name on the phone was Debbie? At my job, I interact with over 25 flower shops every single day. This was the most shocking and impolite service I have ever received from any floral company.

I have my concerns now that they are delivering the flowers. They were purchased for a funeral/memorial for one of my clients. I am worried how Batavia Floral will treat my client. I would not recommend.

Debbie (?), please let your customers finish what they are saying on the phone before interrupting. Please do not rush the customer when they are reading an address - I was just trying to make sure you had all the details by reading it slowly. Please do not change the customer's punctuation or spelling without due cause. Please reply "You are welcome" not "mmhmm" when someone says thank you. Please do not get short with the customer when they need to call back to provide additional details. Please do not use a sassy and rude tone when a customer has questions. Please do not rush the customer. Please treat your customers with respect. My job is also challenging and also can be rushed, you are not the only person whose time is valuable.

Shockingly poor treatment of customers, let alone the fact that I am a business customer that has the potential for future business in an ongoing relationship from my firm. You never know who you are talking to on the phone, so assume they deserve your respect by default.

Absolutely stunning. They did casket spray for my son's funeral. Thank you. I would use them again.

My friend loved her Birthday Bouquet. Delivered on time with notification. Great service.