Baz Heating & Air Conditioning Inc, Cleveland OH

I've been using BAZ for many years. Always prompt, with fair pricing. Would not use any other company, and I highly recommend BAZ!

On Friday, I called to get a second opinion on my furnace, after having another company out three different times to look at my furnace. The other company kept quoting me for different parts and didn't seem to know what was actually wrong with the furnace. The next part they wanted me to replace was around $550-$600 and wasn't a guaranteed fix. After already spending hundreds of dollars, we couldn't afford to keep guessing.

Baz was quick to come out and take a look for no charge. I have a newborn at home and was laid off right before having my son, so money has been extremely tight. They didn't have the necessary equipment to determine what was wrong with the furnace at the time, but told me that he would be back on Monday to do more tests and he got it working temporarily. On Monday, a different guy came out and figured out the issue by testing the furnace with the new part. It was working but would cost me $550 for him to leave the part in. Unfortunately, we have barely had money to feed our family, let alone shell out $550 on the spot for this part. The guy stepped outside to see if the price could be dropped any after I told him there was no way, we could afford that part and that I would need to discuss it with my husband to try and find a way to come up with the money. They said $500 was the lowest they could go to leave the new part in instead of putting the old part back in. I felt extremely pressured (as the new part was already installed in the unit) and we didn't have the money for the part. I had no choice but to have him put the old part back in the unit. After he put the old part back in, he tells me, "it will just be $125 today then". This fee should have been mentioned at anytime prior, so I could have planned for this. On Friday, I had been told that they were going to look at it for free. I would never have agreed to them coming out, if I would have been quoted this $125 fee. All I needed was a day to talk to my husband and figure out how we could come up with the money, so they could come back out and install the part. It is very unlikely that I will use this company for the replacement of this part now and I had to use the only money we had until the end of the month to pay for a fee that was NEVER disclosed. The company being easy to work with and being quick to come help initially, was overshadowed in the end. After doing further research the part is $150 online new, so $400 for labor on a part that takes 10 minutes to install.

Flat out best in the buisness! Dan and his team get the job done on time and for a very reasonable price! I would highly recommend to anyone!

Called them for my furnace blowing cold air. Thirty minutes later they were at my door, and 10 minutes later my furnace was running.

8 degrees outside and my furnace will not run, I asked them for a couple of tips over the phone, the owner was very patient and walked me through a few steps. When that didn't work there was a tech at my door in 40 min and was up and running in another 10. Very pleased.

Top notch service! Brian came out within the hour and had my furnace going shortly after. Prompt, professional, and very reasonably priced. Couldn't be happier!