Best Reward Federal Credit Union (Brook Park Branch)

I was giving benefit of the doubt but every time I call for someone they never answer and then when I get a hold of this person and they say they will call me back they never do. I need help with direct deposit so I won’t have to keep getting paper checks

Recently went to this location with questions on cashing a check from my father’s life insurance. The gentleman there was very nice and gave me his condolences in which I really appreciated very much. The woman who helped me was very cold and didn’t explain to me in how I should go forward in cashing this check. She just told me twice “ the money is unavailable (with her arms folded) …”the money is unavailable”. She made me feel like I was some scammer trying to cash a fake check. I wish my father who recently passed away never banked with this place, because they have cold and inconsiderate people like this working there.

I wish I could give more than 5 stars. This credit union has helped us with all of our banking/loan needs since 2011. The staff is excellent and I can't say anything bad about them.