Best Western Monroe Inn

It seems all or most of the hotels in the area are operated by people from India or Pakistanis It’s incredible And all the hotels have the same problems Smokey smells in the rooms broken refrigerators bed bugs roaches employees with little English & just unclean rooms

Horrible! Warning do not stay here! Gross it’s stunk! Old the guy that checked us in was not very friendly. We went to look at the room only to discover it was old gross and smelled horrible we went out and got a reservation at another very nice hotel here in Monroe so thankful we did. I am sure there was bed bugs! I will never recommend this best western here in Monroe I have requested a refund we will see if I get it. Oh and when we went right back in to get our stuff that guy that checked us in disappeared! I sure hope best western refunds my money but won’t hold my breath,

I called the front desk this morning to find out what their breakfast options were. It was like pulling teeth to get this information, he acted like it was insane for me to be asking this. Last time I checked EVERY hotels breakfast options were different. He said it was “weird for me to be asking about this instead of asking about the price”? Sorry I like to be informed, before I give my money to someone. Seems to me this is a very simple question to be answered. Makes me wonder if I have such difficulty with this extremely simple task, what else might be difficult if I chose to stay with them. For this alone I think I’m gonna pass. Perhaps you should work on your customer service skills instead of needing to know WHY I’m asking the questions I’m asking. Extremely disappointing.

I was having dinner in my room, when I returned from a quick Kroger store water run, I returned to my room to find ants all over my food. I switched rooms only to find the fridge was not working and the AC was off at 10: 30 pm. I checked in late at 830pm. I requested a refund or partial refund from best western and they said sorry for the inconvenience and offered me 3000 points. Just as a ref 16,000 gets you free night. This hotel has gone down hill and customer service support was terrible. They wouldn't even compensate me for the dinner that was covered in ants. When you want into the room the picture is hanging and there is pee all over the floor it's a very bad sign.

The worst customer experience ever. More about service later, first room stunk of urine. Got switched to a new room which was good but then the second room wasn’t keyed correctly. When asked about the key, got yelled at that we messed up the key by putting it next to our cell phones. Turns out the keys were set up for the wrong room.

There was pet urine in the hallway. Told front desk about it and he got indignant claiming it was miracle grow for a plant. But right after we left front desk, he called someone to go mop it up quickly.

Terrible when are just trying to help by telling them about an accident and they yell at you claiming it’s something else.

Never staying here again.

DO NOT STAY HERE! Within an hour of check in I found BEDBUGS! I immediately removed my stuff and put it in the hallway. I walked to the front desk I told them i am leaving and want a refund because of BEDBUGS. I was asked what time I checked in. I travel alone with 2 small dogs and they required a nice walk after 8 hours on the road and then I had to haul our stuff in, so it had been an hour. I was told "someone needs to pay for the AC. " I had just turned it on after the walk and bringing stuff in and then turned it right off because it smelled of mold. Room smelled like a pack of smokes, broken lamps, dirty outdated furniture and they have BEDBUGS!

Please do not stay here. I would not like an automatic response. We made reservations because of a team softball tournament. Stains and drink residue on table in foyer/entrance. Pool was not open. At that point, we asked for a refund They said they didnt advertise a pool on the website but the pool is pictured on the website and on a pamplet in the Room. Room 209 you could push the door open without it being locked only closed. We later found out that our room, room 220 was the exact same way. Dont leave any valuables in your rooms (just a suggestion). Hair in our bathroom - around the shower surround, one the other rooms had random hair pins scattered throughout their room. Please do not stay here. Stay somewhere else. We asked for a refund and the hotel would not give it to us. The customer service rep for Best Westen said refunds were at the descression of management staff. We were denied a refund. We feel trapped H-E-L-P. OMG we just found an orange in our room. I have attachments for that as well.

First time staying at this establishment and it is very nice. The hotel is clean and the personnel are very friendly.
The rooms and amenities are very good. The beds and pillows are comfy.
The internet is very good and the free breakfast was excellent.

Hidden $60 holding fee after I thought I paid for everything online. Then the front desk dude got funny acting talking about I can cancel if I don't wanna pay

I asked for towels because we had just came from a tournament. He gave me one towel. If you run out of Kleenex or tissue it's like pulling teeth to get more. Never had a hotel act this way. Not sure of the gentleman name but he was there Saturday night. May have been the owner.

Check-in went well, but the hotel was a little outdated, and the hallways smelled a little musty. Our room was a little small, and the bathroom was tiny with a noisy fan that came on when you turned on the light. Room was clean. Breakfast had a good variety including waffles.

Would never stay here again… checked in very late. The person checking us in seemed like we were bothering him. Get to the freezing cold room, turn on the heat and get a blast of dust. Big stain on the couch, dirty socks in the “closet”, hair still in the bathroom/bathtub, light film cracked and hanging, bed springs all broken, a big dip in the bed (would have been great if I was pregnant).
Next morning go to breakfast, the lady making and serving breakfast (wearing AirPods) seems like she doesn’t want to listen to the customers as the grey sausages didn’t look cooked and was asked if she could cook them more? Nope, she pointed to the microwave! The halls smelt like cigarette smoke, and there is a car wash right behind the hotel. When we checked out it was the same person with the AirPods and didn’t ask how our stay was!
If you have to spend more money on a different hotel I suggest you do, instead of paying for a chiropractor!
The reason we didn’t go and ask for a different room (incase you’re wondering) upon check in he wasn’t going to listen, and I had already cleaned the room. Plus the person with the AirPods really looked like she didn’t want to listen to their customers…

The emouees were very nice and helpful! The rooms & bathrooms was clean. The breakfast was really good as well. I would recommend folks to stay there.

The water pressure was extreme in and out. And the barking dogs across the hall woke us at midnight ugh

Amazing hotel in Monroe area, which is budget friendly and maintained neatness. Will visit again.

Pretty decent rooms, check in guy wasn't very attentive, other then that clean and sort of budget friendly.