Biggby Coffee, Celina OH

The entire crew was so nice and awesome!
The new girl Max did a great job with taking my order and making extra sure everything was correct. Will definitely be back.

Zero stars would be too much! Horrible customer service! Called to address wrong order asked to speak with the store manager. A lady who claimed to be the Assistant manager said the store manager was up front taking orders. It would have been simple to except this if only this “assistant manager” said it politely, or acted professionally in any manner, but she did not, her response was “what is your problem”? What do you want”? Also if you are an assistant then you should be cross trained to relieve the store manager to take a pressing call. Going through the drive through the customer service is exceptionally unprofessional, if you have a customer question you should not be spoke down to or argued with. Celina is an amazing friendly place, more so than most places in the US in the hospitality industry, but this franchise puts a bad vibe and feel to this lovely friendly town. I do not recommend this location. Unless you want to feel as though you are in a fast paced arrogant superiority complex of being treated as though you are less than.

If you place an online order expect to go inside. They will refuse to serve you through the drive thru. No where does it say this is the only option for pick up on the app. It simply says “at store” not inside or drive thru. So at store implies either option. I have an infant so going inside is not an option for me. Their service and understanding of the situation was deplorable. I also placed my order prior to arriving at the drive thru speaker. So they claimed when I got to the window for pick up that it wasn’t ready. How not? The typical turn time is speaker to drive thru window for every single car they serve. So at that point they were trying to intentionally be difficult for no reason. Thankfully the baby wasn’t crying hysterically. When I picked up my order everything was burnt and one of my sandwiches was made incorrectly. Do not go to this location! The drive to St. Mary’s is well worth the few extra minutes!

The blended drink I got taste like blended milk and I doesn't have coffee in it. Disappointing for a 7 dollar drink. Blended drinks at a coffee place with no coffee is the most pointless thing I've ever seen

Ordered a sandwich bagel with no cream cheese, it came with cream cheese on it.