Bob-Boyd Ford, Lancaster OH

Poor customer relations with parts department. Really sorry about buying a new car from this dealership.

Very courteous. Was in and out in 25 minutes. They covered the seat and put a floor mat down. Very good service.

Rented a car for a trip to FL. It was a nice experience and had no problems. Fell in love with the car

Jim helped me purchase a 2022 Ford Bronco last week and I am absolutely in love with the car!

Amy at Service desk is always cheerful and very helpful. Would recommend Bob Boyd's to anyone!

Jim as helpful in the collision center but when he notified me that the repair on my car was done on Monday it took until Thursday for the car to be cleaned. This was after my many calls to find out when the car was ready.

We're very pleased with the repair's on my vehicle. A little more than I wanted to pay but other than that happy with results and friendly service.

Great experience buying my Bronco. No pressure in a relaxed atmosphere. My salesman (Jim Helm) was very knowledgeable and helpful! Spending this much money can be very stressful but Jim sure kept me calm. Paperwork was a breeze and all went well. I highly recommend Bob Boyd for your vehicle needs!

I’ve never had such a painless experience buying a car. DJ went above and beyond for me! I will only recommend this dealership to friends and family, and when the time comes for another car, Bob-Boyd Ford is the only option for me! I truly felt valued as a customer and DJ was genuine and honest. Thank you so much!

Very easy to deal with did everything on line and by email and text, went down finished signing paperwork and drove out 25 minutes later!

Everyone was professional, friendly and helpful. I was updated all along the way about findings with my car. Amy was especially helpful and she answered all my questions and made sure I was comfortable and informed. The work was done in a timely fashion. The waiting area was clean and comfortable with plenty of snacks and drinks. Would highly recommend Bob Boyd Ford Quick Lane and Service Department. I will be returning for my car needs.

I'm in the process of ordering a new vehicle and the customer service I've received from Bob-Boyd Ford (specifically Mike Robinson and Barb Whittington) has been far better than any other dealership I've dealt with. They've been friendly, easy to contact, and prompt in responding. They informed and advised me about pertinent information that other dealerships neglected to share. They followed up with me multiple times and called me to make sure they had all the correct information for my order, and they provided me with a copy of the order confirmation upon their receipt. They were also very flexible and accommodating (offering to waive certain fees, and allowing me to place my order remotely). All of this was significantly contrasted with other dealerships. It is obvious that Bob-Boyd Ford is primarily customer-service oriented. Dealing with them was a refreshing and efficient experience. I highly recommend Bob-Boyd Ford.

Professional. Service Department took care of Warranty work - thanks! Super Clean facility. Nice inventory of new and used vehicles.

Maintenance appointment was scheduled easily with a friendly, helpful service rep, appointment was on-time & prompt, and the service manager came and notified me as soon as the service was completed. They also have a comfortable, friendly environment for waiting on service to be completed.

I took my truck in for service under my extended warranty. There was difference in what the warranty company pays for parts and labor, versus what Bob Boyd charges. My warranty is supposed to be a $100 deductible. Bob Boyd called and told me it was going to be $7,000 out of pocket. The general Manger was very nice, and offered to sit down with me when I'm ready to make repairs, but the service advisor was definitely all about how much he could charge. This is my 8th ford in a row. I feel like a loyal ford owner with a warranty, they should be doing everything they can to keep me coming back.

I do not trust anyone else with my 2021 Explorer. Always a good experience here at Bob Boyd, will not go anyplace else for any of my car needs.

I had the pleasure of working with Jim, Barb and David. Everybody was so willing to help which made the deal go very smoothly! I felt more like family than a customer. This is the way it should be! I WILL be back! Thank You!

Can’t say enough good things about this Ford location. Scheduling is easy, staff is friendly, and the quality of work is outstanding!