Bob Gillingham Ford, Parma OH

I am very pleased with the services with this particular company simply bc they do what they say n the jobs is done correctly. It's so hard to find both of them things in one place.thanks @ blessing to u all Happy Holidays

Leased 2021 F150 STX with Bubba. Nice job Bubba. Well done. Never pressured never rushed. And of course the truck is awesome. Paul F.

My husband and I are so pleased with our newly bought car from Gillingham Ford! The folks up there were not only accommodating but fair as well. I have to say it was the most pleasant experience I've ever had when buying a car. Thank You Joe, and thank Matt in the Finance Department as well. You both get five stars from us- you made it easy!
Dan and Michele Kelly

I only go here to service vehicle. And I never had a bad experience. Customer service here is amazing take the time to talk to you and are you feel at home. The techs even brought me to my truck to show and explain to me what was wrong. Highly recommend going here.

While traveling from Chicago to Cleveland, my Ford Fusion's engine light came on. Since I had many more miles to travel, I contacted Gillingham Ford in Parma and was told to bring my car in for a service check. They pinpointed the problem, had the part to repair it, and I was on my way feeling safe and appreciative of their squeezing me into their busy schedule.

I also want to give a special shoutout to Will Monske for excellent follow-up and advice. Thank you, Will. You are an asset to Gillingham Ford.

ATTENTION! This may open your eyes on how they do business. TERRIBLE! Do I have to give a 'star' rating at all? ! Not sure they deserve a rating with how they do business. SO, I was working with them on a F-150 XLT offer (Nov 15,2021) and I had asked for the final out-the-door price with the X-Plan discount included (with taxes/fees NOT included at this current time). And the sales guy had the audacity to say "my boss said that he will sell it on the X-plan to you 'only' because you know [his daughter]. Give me a deposit and I will give you the numbers. "! Really? Who even talks like that or tries to sell like that? ! Its terrible to know from a place that represents themselves as trying "to earn your business. " Well knowingly, I do not need to know anyone [including the owner's daughter], other than the person who gave me the X-Plan code for the discount, which is a friend. A person of character, unlike your sales team! And for that matter, who would ever give a deposit without knowing the price of a vehicle? ! Hey Bob, you and sales reps' sales methods are dirty - but, hey thanks for your service to this country! Good luck everyone!

Everyone was so nice, professional and great to work with. I worked with Mike in service and then Eric in sales. Mike and Eric were great and easy to work with. Eric was just absolutely wonderful. This was my first purchase on my own and it went so smooth. Thanks to all!

It was a very pleasant experience…. The process was quick and easy…. My salesman Mike was excellent!

Great experience. The sales team worked diligently to process the ordered vehicle during these trying times. Good job.

Yes, I had a great experience buying my truck. Eric was very helpful and knowledgeable, and went way above and beyond what I was expecting.

Thanks

Randy Walters

Joe was an excellent Sales Associate. Very responsive during and after hours. Gillingham fixed the truck after it left the lot. It was very much appreciated! Looking forward to doing future business.

I recently purchased a used vehicle and was very pleased with the overall experience at Bob Gillingham Ford. My salesman George Bode answered all my questions in detail about the services done to the vehicle before I took proud ownership. Its easy to see why this dealership is standing strong even through the rough auto industry times upon us. Thank you again!

I have taken my truck to Bob Gillingham for service multiple times, only because it is the closest dealership to my work and it makes drop off easy. NEVER AGAIN. It has been a headache and terrible experience every time. I have been lied to multiple times by the agent I’ve had to deal with. If they can’t fix a problem then they just tell you that they cannot re create it. The serv adv.admitted to me that the mechanic saw a problem on the phone, then when I went to pick it up, I was told they couldn’t recreate the problem. I was still charged the deductible, and then they will try to make it sound like they saved you a ton of money. I could go on and on about multiple issues I’ve had with the service department at Gillingham, but long story short, do not take your vehicle there for service.