Brainiacs Tech Hub, Holland OH

I went to turn in my Buckeye modem because I got tired of the always increasing expense and got a way better deal elsewhere. They told me they could reduce the cost by half, which I thought strange because I had asked via phone if there was any way to bring down my monthly cost. But the rep was very nice.

Professional and ontime service you would expect from talented techs. Worth every penny paid!

Although unable to repair my laptop (hardware issue) Brett showed concern & was helpful in contacting HP.

Very professional and knowledgeable
but explains in down to earth jargon.very helpful but not pushy

I have problem for 1 week, called to company and stop to Talmadge office, they don't know.
Today I stop here and meet Mr Joshua Galati who is so nice and smart, he immediately know the problem and figure out, just 3 minutes, fixed it.
So nice and professional,
Thanks so much!

Ammar was very helpful. He took the time to explain and answer my many questions when I picked up my laptop after he cleaned it up. He even showed me how to manage several apps to help speed up the boot-up time and various other functions. He explained things in a way even I could understand and didn't make me feel stupid for asking. He is an wonderful asset for your team. Better hang on to him.

Service was excellent today. My son and I were both in today to change some things on our accounts. I was sorry there wasn't any special promotions going on but otherwise it was an excellent experience. Customer service is hard to come by in todays world.

After weeks of being on hold for 30-60 minutes and either having to hang up or speak to a tech who had no idea what was going on, I walked into this store and it took them literally 5 minutes to figure it out and get my account situated. Holly is awesome and deserves a raise. Buckeye needs to lower their prices and revamp their support staff on the phones but they should budget to give Holly a raise for sure! She told me she would call me when she was next in to clarify some things with me and she called me the day she promised. It took her MINUTES to figure out and fix what WEEKS of trying to get support over the phone couldn’t.

Clear, practical advice about purchasing a new computer. After the purchase, I received a hands-on tutorial on the new machine. At no point did I feel rushed or treated in a perfunctory manner. Thoroughly satisfied with the service I received at the Brainiac Tech Hub on Airport Hwy.

I trust Buckeye Brainiacs totally. They have always got it fixed. I also Love to be able to call and get it fixed. Keep up the Asome work brainiacs.