Budget Truck Rental, Loveland OH

Good price that allowed one ways during Christmas but they never have the car type you request. The inside could use a coat of paint but the guy behind the counter is the nicest guy in town

I would leave zero or negative stars if I could. My husband and I have rented from these guys twice recently and have been overcharged by over a hundred dollars each time. Dishonest workers, and poor customer service. All I can say is buyer beware. If you choose to rent from these guys, please double-check all of your paperwork.

There is no availability for the truck that I ordered. They called me a day before my reservation, even though I made it a week prior to being notified. The guy wanted me to drive 45 minutes south to get my reservation. I hated every moment dealing with the guy behind the counter, zero help, just slow and absent minded.

Avoid at all costs! We made a reservation over a week in advance for a 16’ truck, so we would have a truck for rent to move out of our apartment before our lease is up. We received a call from Chuck saying they had no truck for us, and there would be no truck for at least another 2 days (obviously, since we our lease was up, waiting was not an option, but Chuck did not care). Chuck was unapologetic and had no interest in helping us. Seriously, do yourself a favor and go through someone else or a different Budget location.

BE CAREFUL BEFORE YOU SIGN YOUR CONTRACT! The lady at the front desk lied to my face when I asked why the price was so much higher than what was originally expected online. I basically got scammed out of $300 because she lied and told me the price difference was only a security deposit and that I’d get that back on my card once I successfully return the vehicle. Turns out, she added me onto the liability insurances even though I’ve explicitly told her I DID NOT WANT THE INSURANCE! To make matters worse, they only had the 16 foot box truck which was way too large to drive half way across the country with, even though I reserved the 12 foot box truck online. Save yourselves from this scam and rent from elsewhere.

They kept the rental money for weeks and just now cancelled on the day of our plans. Go somewhere else for reliable business.

**STAY AWAY! "SAD JOKE" Ordered a 26' Budget truck online a week in advance, called the loveland, Ohio pickup location the day before, told NO truck available tomorrow, would have to drive 50 Miles to pick up. They did not inform me, good thing I called them or would of cost me much more!
Manager called me from another state, basically said "Sorry about your luck! " (Could of cared less!)
Cost me lots of money! Will be looking at options to recover.

Go elsewhere! My rental agreement was not properly extended. I return the vehicle after 1 month. They charged me 600.00 late fee and a 400.00 recovery fee, asset recovery contacted me with a text AFTER the vehicle was returned. Then refuse to correct their error, thanks a lot Chuck, so you have to call customer service. Then starts the process of correcting those charges with the bank because customer service is useless unless you can get a supervisor. I never could get one.
Wake up 3 months after this nightmare to another mysterious charge on my credit card from Loveland Budget. Seriously shameful. Just go down the street to the Kemper road location, save yourself some money and time.
All this after my initial rental had a flat tire and no spate. The solution from loveland budget, put air in it and drive it back to be swapped.

I reserved a van for pick-up at 5: 30pm yesterday, arrived at the location at 5: 32pm and it was closed. The business next door informed me the employee left at 5pm even though they close at 6pm. I contacted customer service, they said inventory would call me within 2 hours, no call.
Today I have called this pick-up location 10 times and they do not answer even though they open at 8 am. Again I contacted customer service and was told inventory would contact me within 2 hours. This service is completely unacceptable. I needed that truck on Tuesday and still have no solution. Do Better!

I reserved through a neighborhood location (Loveland, OH) when I arrived I was told they did not have any cars in my reserved car class or any others for that matter. They indicated they might have some by 10am-12pm the following day, which was too late for me. They advised I should go to our airport location (CVG) which was about a 30 minute drive. I did ask why I wasn't advised they would not have any cars and why their system would accept my reservation stating cars where available, and was not provided any straight answer.
When I arrived initially at the CVG airport location, the CS rep said they didn't have the car class I had reserved and then ended up giving me a 5 year old car with brake issues and windshield wipers that did not work properly. Needless to say driving in all day storms and rain with these was ridiculous. I called the 800 number customer service multiple times and they were of ZERO help, I even tried to get switched to a different car and they offered zero help or support.

I wouldn’t recommend using this Budget/Avis location to anyone. I should have learned my lesson the first time, but I wanted to give the local spot the benefit of the doubt. The customer service is beyond terrible and the office is disgusting. They over charge, and then make you jump through hoops to get your money back. Ken Stewart, the owner-operator of this location, doesn’t listen to the customers and when questioned on payment issues becomes aggressive, rude and disrespectful. His stance is “its not my problem. ”. Well, Mr. Stewart, when you are the owner-operator of a business that deals with the public, customer service issues are indeed “your problem. ” I am still out $250+ from an over charge.

I have used this budget location twice. Once, to return a one-way rental that I had for less than 18 hours, and once for a weekend rental. Both times this Budget location has tried to over-charge me. On the one-way rental, I returned the car in August 2022 and received a letter in the mail in February 2023- 6 MONTHS after I returned the car. The letter stated that there was a dent that needed repaired and I needed to pay for it. When I called corporate customer service, they said this location had paid for a key fob repair (not a dent) on this rental in October 2022 and that was what I was being charged for. I find this timeline highly unusual and I'm very skeptical about how they determined who to charge for this repair (are they charging everyone who used this particular car in the last six months and hoping for multiple payments?). The second time I used this location, I returned the car about 15 minutes before closing on the contractual return date, but I decided to drop the key in the key box because I saw a line of customers at the counter, and I figured there would be no issue. Later, I was charged a late return fee and charged for another day's rental. When I called this location to ask about the charges, I was told they do not check the key drop until the next morning (seems like a convenient strategy to charge late fees; and makes the dropbox effectively useless to customers), so there was nothing they could do about the charges. Luckily, again corporate customer service fixed the issue for me. I would give 1-star for this particular location given that I feel like they are trying to nickel and dime customers, and hoping they just pay the fees without contacting customer service. I am assigning 3-stars mainly because Budget has been very helpful in assisting me both times. I assume it is only a matter of time until Budget/Avis may decide to part ways with this particular franchisor, and I'm sure they have data on the number of customer questions coming from this location. I have traveled extensively due to my job and needed many rental cars. I have never experienced any problems in the last 10 years, except renting from this location. Next time I travel to this area, I will most definitely not rent from here.