Carl's Body Shop & Towing, Dayton OH

Exuberant fees, questionable cash only business for towing, and terrible customer service. One of the worst companies I've had the misfortune of dealing with.

Went to get a quote. Asked for Matt. He NEVER came and talked to me. He walked around talking about all sorts of other things. Finally after sitting for an hour waiting someone told me they wouldn’t touch my truck. But wrote a quote saying repairs would be $3500. Stated they couldn’t put on the estimate for insurance that they wouldn’t touch my truck. How can you write me a quote for something you won’t do? How does that make sense? If you won’t touch it, you need to put that for my insurance to see that you won’t touch it. Sounds like someone’s ego is too big or there is some shady things happening. Wont EVER consider this place for anything.

Great tow. My driver Jeremy was great and took good care of my car which is lowered. Would recommend.

This is a great place to take your vehicle to be repaired, that is if you want to pay several thousand more dollars than you should be! This is my neighborhood shop I’ve used multiple times & all but once received very low quality repairs & 0 customer service. 1 time the manager intervened on an estimate & time frame the estimator give me due to the type of repair needed, (tail lights are important & he helped, thank you Ben!) the usual guy I have dealt has tried to over charge me every time. He once told me when I took a car to get an estimate to paint, he says our paint jobs start at 10k, he continues to say he don’t want people seeing the car/truck few years later faded or looking bad & have someone know it was done at carls body shop! We Boston talked me into painting some emblem & hooks on my truck oppose to just installing ones I brought to be installed & the quality control guys points out the bubble in the paint on my hook on my truck & still let’s it out the shop & my emblem paint job lasted less than a year!
Now this estimate I get on my 2022 Chevy is about 3,800 dollars more than the actual Chevy dealer wants to repair it. Same guy that argued with me over black trail boss custom decals, told me they cost 600.00 each & im the one is purchased them off Amazon for 40.00 as a set & had carls put them on!
I wouldn’t take my hot wheel to Carl’s for repairs!
Wish I could add some pics of these 2 estimates & show how greedy this place is!
Smedly Chevy estimate is $ 1,968.83
Carls estimate $ 5,699.19
I. D quote #1110218528595648512/126436892

Dropped my daughter's car off since she was having surgery I didn't know anything about anything and the young lady at the desk was great and helped me in just a few minutes and I was on my way. Very nice people work here

A lousy job and poor service, plus they take a long time to repair your car, they give you a date that it is ready and it is not. After I remove it now when it rains water gets into the light bulb. They are not responsible for what happens to the vehicle while they have it, because mine was going well and it appeared with scratches on one side, and they say that they do not fix it because it was like that and it is NOT true, I do not need to lie with that.

Very happy with the work at Carls. We had them replace our front headlight covers after the original ones were oxidized and very cloudy. Our car looks like new! Repairs completed in one day. We have other body work done at Carl’s and have always been very pleased with the service and work.

Carls did excellent work on my Kia after someone trashed it trying to steal it. I also requested repair of rear suspension, new battery, etc at my cost. I am a nurse that lives out of my car so it gets messy. The inside looked brand new, almost as though they detailed the car. My neighbor saw my car when I came home, he took one look and said it looks like I have a new car. I will never use anyone but Carls. They were able to repair my car before any dealership could have completed it due to supply chain shortage and worker shortage. Great work Carls.

Had a new bumper put on my Dodge sprinter van. They did a fantastic job! They completely detailed the van on the inside and out. Wow thank you so very much! They went above and beyond I could not be happier. And the detail shop WOW outstanding!
If you want an outstanding fantastic job done don't ever take your vehicle anywhere other than Carl's body shop.
A very very happy customer!

We decided to go to a different body shop, due to the fact of bad customer service, it was really sad for we've always took our vehicle to Carl's

I am very happy with my repaired car. I couldn't believe that they also detailed the inside of my car. Love it

I brought my car here to be fixed after I was in an accident on Feb 9th and I get my car back and have the trunk door not functioning my driver seat installed incorrectly and parts on the outside of my car that are loose, DO NOT TAKE YOUR CARS HERE!

Excellent service, repair completed within a reasonable time and done well; would recommend.

Had a minor accident a few weeks ago. Cailey and Tara have been awesome! They are caring, empathetic and went above and beyond to help, including helping me locate a rental car. We have used Carl's for years and will continue to.

We took our car here to get a bumper replaced. We were originally told it would be done within 2 weeks. After receirunaround for almost 3 months we told them we wanted the car in whatever condition it was in and we would find someone else to fix it. Then they told us the alternator was bad and the car wasn’t running the day we were picking the car up. Ended up having it towed out of there only to find out it was running perfectly fine and there was no alternator issue.

These people are liars and scammers. Wouldn’t recommend this place to my worst enemy.

Edit:
We were offered a rental after 2 months of us calling weekly for updates and only offered a rental because a family friend happened to know someone within the company.