Carpets Direct, Findlay OH

What a great experience! Helpful, attentive, responsive, timely. Rick and his crew should be the model for all business owners.

We installed vinyl plank flooring. The selection and quality of materials are Carpets Direct was much better than at the big box stores. Furthermore, they did a top notch job on the installation too!
I'll be back if I need any flooring or tile work in the future.

UPDATE 11/20/23 - We have had issues with the vinyl plank product/materials, not related to the installation. Carpets Direct made several service calls, at no cost, to make repairs since the original install.
The issues continued to persist. The owner, Rick Riggs, concluded that the right thing to do was to replace the flooring. He had us come to his shop to pick out the pattern/product and installed within a couple of weeks. The most impressive part was that Rick covered the cost out-of-pocket, didn't ask us to pay for any of it, and didn't wait to see if the manufacturer was going to cover it as a warranty claim.
Carpets Direct exhibited old-fashion customer service, would not have gotten that level of response from a big-box retailer.

We had Carpets Direct install new carpet in our upstairs bedrooms and new flooring in our bathroom. The carpet looked great, and the installation was on schedule, and they even worked with our contractor on pushing our back a few days due to some contractor delays. When they were in the middle of installing the LVP in the bathroom we realized it was a lot more multi-tonal than we expected from what we saw at the store, but they made it more consistent tones for us even though it meant a little bit of rework and their having use more flooring to remove the darker planks that were just too much contrast for a smaller bathroom, and it looks good now.

Very thankful to Rick and his team for helping us find amazing carpet for our new home. Rick was very patient working with us on our needs and timing. In addition, his installation team is the best, providing quality craftsmanship when installing pattern carpet, which is not easy to do. Was proud to support our local businesses and this is a five-star team with five-star sales, service and installation! Happy shopping for your new flooring and carpet needs @ Carpets Direct!

If you've taken the time to read the glowing reviews of Rick Riggs and the entire Carpets Direct team, you'll find that one thought holds true in every review: this is one company that strives to satisfy and will make every attempt to show their appreciation for trusting and selecting them to meet your flooring needs. After explaining my particular situation, Rick knew exactly what product would serve my household the best, and allowed me to take home many samples. Even after a brief hospitalization delayed my return of the samples, there was never any pressure to make a rapid decision. Rick himself came to take measurements, offer solutions, and assurances that our choice would be a good one. His personal, warm style of service, makes it clear that you and your business truly do matter. Your satisfaction is of utmost importance to Rick and all of his team. The flooring installers (Rex and Brian) and carpet finisher (Corey) were not only prompt, knowledgeable, neat, and timely, but also showed care, compassion, and concern for my husband's special needs during installation. In addition to their attentiveness, their outgoing and fun personalities made working with them a true delight! We thoroughly enjoyed their company! Rick himself, also embodies the spirit of an outgoing, friendly, caring and compassionate person as well as businessman. I've enjoyed the delightful conversations we've all shared, as well as the many laughs! Having the crew in our home each day was truly a rewarding and fun experience. We received not only an exceptional product and installation, but Rick's supervision during the process, as well as follow up at job's end, made for a highly satisfactory experience! I truly would not hesitate to become a repeat customer, but highly recommend that you, too, become a fan of Rick and Carpets Direct! Thank you so very, very much!

Great business, the whole crew from start to finish was excellent. I wouldn't have any problem hiring them again, or recommending them to a friend.

Rick was very generous donating to The Friends of Santa organization in 2022! His support was crucial to our organization! Thanks again

Rick and his team absolutely phenomenal! They were responsive throughout the whole process, punctual, and respectful. We have had our floors for about 2 months and have had no issues. We couldn’t be more thankful for their guidance throughout the process.

Title: Exceptional Service and Impeccable Carpets—A Five-Star Experience!

Rating: ️️️️️

I recently had the pleasure of engaging the services of Carpet Direct, and I must say, my experience was absolutely outstanding. From start to finish, they demonstrated a level of professionalism and expertise that truly exceeded my expectations. I am delighted to provide this five-star review to express my utmost satisfaction.

First and foremost, Rick at Carpet Direct was incredibly knowledgeable and helpful throughout the entire process. He took the time to understand my specific needs and preferences, ensuring that I found the perfect carpeting solution for my home. Their expertise and attention to detail were evident from the moment I walked into their showroom.

Now, let's talk about the quality of the carpets themselves. I am absolutely thrilled with the final result! The carpeting provided by Carpet Direct is of exceptional quality, with a luxurious feel and exquisite craftsmanship. It has truly elevated the aesthetic appeal of my home, providing both comfort and style.

Furthermore, the customer service I received was second to none. The staff at Carpet Direct was always prompt in their responses, friendly, and willing to go the extra mile to ensure my complete satisfaction. They truly prioritize their customers and make you feel valued throughout the entire process.

In conclusion, my experience with Carpet Direct has been exceptional in every aspect. From their knowledgeable and courteous staff to their top-notch installation and the remarkable quality of their carpets, I couldn't be more pleased. I wholeheartedly recommend Carpet Direct to anyone in need of carpeting services. They have earned every bit of this five-star rating, and I am confident that they will continue to deliver outstanding service to all their customers.

Thank you, Rick, for the wonderful experience and for transforming my home with your exceptional carpets!

We felt extremely taken care of by Rick & his team. It's very clear that he cares about his customers. I highly recommend Carpets Direct for all of your flooring needs! Great price, great timing, and great work!

Went all over town looking for flooring. Couldn't find a match until we went to Carpets Direct! Rick was amazing! He had what we were looking for and amazing prices! Should have been our first stop. Do not go anywhere else!

Fantastic! We had never purchased any kind of flooring before and Rick was more than willing to answer any and every question we had. He helped us stay in budget and wasn’t pushy about selling us something we didn’t want that was higher than our price point. He made sure we got what we wanted and for the right price. And our new carpet is gorgeous! Will definitely use Carpets Direct for any future flooring needs as well as recommending them to everyone we know in the area!

Another very positive experience.

I have had very positive experiences with Carpets Direct over the last few years after having some significant challenges with some of the large carpet stores out of Toledo and Perrysburg. But last week they continued to display their professionalism and integrity. I called Rick looking for a small amount of flooring for a project I was doing at Basic Truth Church in Cygnet, Ohio. Without hesitation Rick said come down and he would take care of it. Rick’s generosity was not about a sale but recognizing the opportunity to support a church that is touching many peoples lives. Life is short but the Good Lord sees the deeds that will last into eternity. God Bless.

I have been dealing with Rick on several projects and have always had great service at a very fair price. No job too big or too small. Great Business that keeps customers coming back.

I HIGHLY RECOMMEND CARPETS DIRECT FOR ALL YOUR FLOORING NEEDS. RICK IS AMAZING TO WORK WITH AND THEIR PRICES ARE INCREDIBLE. THE INSTALLERS ARE VERY KIND, EFFICIENT AND CLEARLY KNOW HOW TO INSTALL FLOORING. OUR FAMILY HAS USED CARPETS DIRECT NUMEROUS TIMES. YOU CAN'T GO WRONG!

Carpets direct did an amazing job installing our carpets. They were efficient, friendly, and prompt. I would highly recommend them for your flooring needs. The owner Rick is a great guy and runs a very professional business.

Rick is polite, courteous and very generous when it comes to service. He knows how to bring back customers. He also recently sold and installed all the flooring in a family members condo and they were very satisfied with promptness of service and installation, and cleanup afterwards. We appreciate his kindness and generosity. Thank you Rick and Carpet Direct!