Charleys Cheesesteaks and Wings, Mayfield Heights OH

Glad to be back across CLE where Cheesesteaks are widely available. Couldn't explain it to those Wichitans the last 7 years. Yum yum. Charley's

Since the new ownership, the customer service is much to be desired. The workers treat you as if you are a bother when you want to order. I will never visit this location again. Tip: If customer service is not your thing, do us all a favor and not take a position where you have to interact with people.

The team was very awesome great customer service. Food was fresh and hot. Loved everything about my experience definitely needs more customers! I will be back!

Rarely leave reviews but the staff at this location were very professional and kind. Gentleman working the register was very efficient while helping multiple people at a time and the kitchen staff were fast and friendly as well. Was gonna go to wendys thankfully I went here instead. Food is good at this chain but i had to leave a good review for this staff.

Charlies SOM Center Mayfield, Ohio — apparently 3 weeks ago Janay Dean also posted a bad review about the manager Yasenia. I saw it after I posted this review.
Beware! They have foreigners running this place that can barely speak English and does not know the value of customer service. Now, please do not misunderstand, I am all for anyone having a job but when you have poor customer service is when I have a problem. On this day I spent almost $50 because I had the grandchildren with me. The gentle men who took my order - I told him to make the kids meal PLAIN. He told me that the kids meal only came with cheese and ranch so that meant I would have to pay extra for lettuce, tomatoes, etc.because my grandkids did not want cheese or ranch on the sandwich. Well, they made it with cheese on it! When they brought the food out, because we dinned in, I let them know very nicely and respectfully that I told the young man to make it PLAIN. Well, the young lady Yesenia who is also the manager told me PLAIN does not mean no cheese and continued to go back and forth with me which at this point I’m upset but still respectful but speaking with a raise tone of voice asking her to please just make my food so we can eat and go because we will never patronize this particular Charlie’s ever again. While Yasenia and I are going back and forth my daughter who was with me starts recording and try’s speaking with Yasenia to calm the situation and me. I just could not believe that this young lady argued with me about what PLAIN means clearly not understanding that here in the U. S PLAIN MEANS PLAIN NOTHING, NO CHEESE, NO NOTHING. As Yasenia rings other customers she still continues to address us and also tells us to just go as we are waiting for our food to be made correctly - food we already paid for - and as I ask other customers confirmation of what PLAIN means. Keep in mind I am not even speaking or saying anything to her at this point. Now, I must say I have patronized Charlie’s since they have been around, mainly the one at Richmond Mall, and I HAVE NEVER EVER EXPERIENCED ANYTHING LIKE THIS - NOT EVEN BAD CUSTOMER SERVICE. At least, if they are going to work in customer service particularly in a well known business like Charlie’s and own businesses like this - they need training on customer service. They need to know that customers are the heart beat of any business and should be treated with dignity and respect as without the customer there is no business and every bit of revenue counts! Now, don’t get me wrong no employee deserve to be disrespected or cussed out either and that did not happen in this situation. I do not cuss and I was very respectful even while this young lady was going back and forth with me; however I was rightfully and justifiably upset. All this young lady Yasenia had to do is apologize and re- make my food and the scene could have been avoided; nevertheless, instead she wanted to flex and give me an English lesson on what PLAIN means when she could barley speak the language herself. The entire store was employed by people who could barely speak English.

Placed a order for pick up for curbside at 8pm arrived at Charleys parked in the designated spot for curb side order arrived clicked in the email “I’m here” I watched five people go and come out a car next to me was also a curbside order but he ended up going in to get his order I called them multiple times to say I’m here they didn’t answer so i finally gave in to go inside they’d had lock the door I had to tell them I was trying to pick up a order I did get my food but everything was soggy and the milkshake I had was watery. Very disappointed in todays visit will be a while before I go back.

Yosenia the manager has no people skills and has a nasty disposition.used to be one of my favorite Charley's locations and is now my most hated.she doesn't listen to the customers and refused to remake my food when I specifically told her no mushrooms.also this location doesn't allow u to use u coupons from the app. I'm above irritated and asked for a refund she refused saying that I had already touched the food.don't go to this location