Chase Bank, Canton OH

ATM machines are broken to drive through one and the one inside the doors you got to go inside the bank with the only working one there

I am a long-time customer with Chase I’ve been to many locations and this is definitely the worst if you have an opportunity to go to a different Chase locations then go there I got terrible customer service. I have multiple accounts with high dollar balances on them and I have been given them excellent service I have over an 805 credit score. The issue that I had with them is I came here today to open a business bank account they have two bankers there that were dedicated to this and I was waiting my turn and I was told that Someone would be coming to help me as soon as they were finished with the patron Someone jump the line and the business banker seen them first and then I was waiting my turn again and another person jumped the line. I don’t mind waiting my turn but when you’re sitting and waiting for about a half hour and someone else cuts in front of you it’s annoying.

The Blond who walked out on her phone and greeted me and told me I need to “speak up or say something” if I needed help because she didn’t look up when I tried to make eye contact to acknowledge that I needed assistance and she said I’m standing in the wrong sport and need to speak up… not only was this blond lady at 11: 25am at this location rude, inconsiderate, and obnoxious, the only reason I’m giving more than one star is because her coworker recognized how rude I was treated and was very apologetic with the blonde lady’s wordage and tone with a client who had been a customer for roughly a decade. The lady who helped me was very kind, efficient and nice, but the blond lady who was at the short desk on the far right raise when you walk up to the counter to the right of the ATM from the customers perspective. But whoever she was texting was obviously more important than decent customer service. I just don’t understand why or what reason she needed to go out of her way to be rude.

I went there to make a deposit today. I usually bring large deposits. They can never count the money correctly. Usually I recounted and it would be fixed. But today, I was short on money and recounted short. Why the teller kept putting money in the drawl and take it out and put it in when total amount not agreed yet. The short is only $5 and didn't want to make a deposit there. I am so frustrated counting and recounting when I know the total before i go make a deposit. I can't seem to trust the teller to count my money.dont keep putting money in and of the drawl before the agreed total amount.

48 hours of awful customer service.

I’m not really sure what’s going on with the customer service at TWO actual walk-in locations of my once beloved bank, but I’ll give it one more shot before I just move assets to online banking completely and elsewhere. I know people are tired, overworked, pandemic, etc.but the service was almost laughably bad - twice- and may be hilarious one day in the future for me when I’m not pressed for time and trying to conduct business.

Being a 15 or longer customer, i walk in for a simple notary around 1 pm on my lunch break. Only 1 other customer in the building. I was told at the counter they cannot do it because I don’t have an appointment and the notary is too busy to assist and to come back at 3 pm. I have had several notaries completed recently at another Chase branch without appointment. Basically i was turned away as they rudely refused to help me. I went accrues to Hunnington as was helped right away with a smile (the place was packed with customers. Took 5 minutes tops.

I spoke with a member named, Julie. She was disrespectful and rude. I said I have a question she goes, “oooooooook? ” In a laughing manner. I have better experience speaking with foreign people.that’s sad.

Honestly if there was a 0 I would have given it but I am a long standing chase customer I do a ton of business with them and the way I was treated by tue dude with dreadlocks was dumb. I needed to set up a business account this guy said I needed an appointment and had no time to do it then went back to his desk and just sat there. I will never go back there agsin plus he was So rude

The banker that goes by Julie, wow how does she still have a job. You're a disgrace to customer service, you blow.

The manager is very disrespectful, whoever gave her that position ruined the atmosphere of that bank, conducts herself like trash.mustve only got a associates degree if that, in management because she doesn’t have communication skills nor does she know how to carry herself as management.