Chase Bank, Dublin OH

Worst customer service. I show up early in the morning, was told we are busy so I made an appointment at 1230 and left. Show up 1210 no customers was there but every one show up without appointment kept seeing bankers and we were still waiting for about 40 minutes total inside the branch. The so called manager approached us pointing his finger in my face and said he wants to explain situation, our appointment is with John and he is finishing up and the other banker has another appointment at 1pm and will not be able to meet our needs or she will be late for her 1 pm! First, he did not even ask me what was my needs! Second, He ignored our presence in the bank and kept serving people without appointment because I have to wait for John who I did not even choose! Third, he cared about a costumer that did not even show up but was ok for him to keep us wait all that time! I asked to talk to a supervisor, he said I am the manager! There was even no one to complain too! If you look different or wear different don't use that branch.

Went here to get a medallion stamp, in and out quickly! Was the only bank out of 9 I called, that had a medallion available this month.

If it was a white person, that person is going to be treated differently than me. Dealing with people, treat them with good and kind manners,
“TREAT PEOPLE
AS YOU LIKE TO BE TREATED”

They removed one ATM from drive thru access without notifying customers that frequently use this location. Poor customer service

I opened a chase business account. A few days later my account was restricted and I couldn't use it. I got a letter that additional information needed to be verified. After I went to the branch, they told me their paperwork had a typo. They reprinted the paperwork and I re-signed. Later that day, I called the compliance office, and they told me that the re-printed paperwork was not correct. This is all Chase generated paperwork, but the branch did not correctly fill it out. So I went back a second time and re-signed. The account restriction was lifted. Then a few days later, I received another letter that I need to go back to the branch to verify information or my account will be restricted again. This is absolute madness.

Don't try to get any mortgage refinance rates or closing cost info from them in a hurry. They will only give rates after you complete an application and wait for your appointment in a couple days. Apparently it takes time to "taylor" this info to every client. Makes me wonder how many options there are?

I have been banking at this branch for 15 years and have always been treated with the utmost courtesy. Although, over the years, people have changed the level of courtesy and professionalism was always held high.