Chase Bank, Reynoldsburg OH

I had an issue getting a new debit card with customer support over the phone so I physically had to go into a location. The lady that helped was so sweet to not only me, but my two year old I had to bring along. I’ve always dreaded going into banks due to past experiences, but this time I was out within ten minutes and very pleased.

Walked in Saturday to update sig card, was told that walk in list is full, will not be able to help, what? Manager r u aware of this? Or who came up with this idiotic idea to create a walk in list? Not sure if creator of this really understands a concept of walk in, such a joke and shame that bank of this size allowing to practice such nonsense.

I was trying to deposit money for my rent. And a banking assistant, Jacob was such a good help to me, and was patient with me. There was even a worker named Isiah that held the door for me. I don't know why everyone else doesn't like this place but to me it's the best chase I've been too

I've been banking with Chase for a long time I stopped here to make a deposit and wasn't allowed to use a restroom. They can do better than that

I have been a Chase Customer for 10 years I went to this location to notarize few documents on Jun 23 2023 with the prior appointment. The guy the front desk was not willing to help and said " Chase do not notarize ID documents" which was not true as I called customer care. I had everything original with me. Chase has a reputation please do not harm saying anything to the lotal customer that you are not sure and is not true.

Never got help on phone for general service or appointment availibility. Always someone or conviniently the person I need is on vacation or not available. Also some staff are staight up rude.

I don't know all the other issues for everyone else.but I use this bank every single day but Sunday and, to be honest it's the highlight of my day. One single time ONE, I had an issue it was my fault and they expeditiously and compassionately fixed it.