Chipotle Mexican Grill, Columbus OH

Absolutely filthy. Do not look down on the floor. You’ll lose your appetite. Time to back to Qdoba.

Ordered a sofritas bowl through app.order was cold (in the 4 minutes drive home) and had many random pieces of steak and was only filled about 1/3 of the bowl. I understand stuff happens, but I’m a vegetarian and that sort of carelessness sucks as a customer.had to continuously spit out pieces of steak which is disgusting my dudes.have a good day

I've eaten well over 1000 burrito bowls. Obviously I love them. But this review is to out the Kingsdale location for cheating their customers on the portions served on take-out orders! This is the second time in a row, where I put in an order online, and after I get home, realize that they have given me about 1/3 of the normal portion size. Does the person putting together this order think is funny or something? Does the management promote this? Inexcusable!

If you mobile order they will cheat you. We placed a mobile order. On the bowl, they just completely forgot the cheese. On the tacos, there was very little meat and way too much hot sauce. They skimped on meat on everything we ordered. For the price, it’s outrageous. There is no excuse.

I want to start by saying I never write reviews. I’ll get bad service or whatever and live but today I couldn’t let it go. Chipotle on Tremont is without a doubt the worst Chipotle location. I live in the UA area and would much rather pass this location and go to the bethel one then walk in there just to be disappointed and ripped off. Every time I’m in there I get the lousiest amount of food. It happened so often that I avoid this location. Today, I went against my method of avoiding this location and my friend picked up my order for me. When I got it, I was already disappointed just lifting it out of the bag. It had no weight to it whatsoever. Normally I can get three meals out of one bowl, but this location I get one meal. When I opened my lid, the guacamole I paid $2.60 extra for looked like it was scooped up with a baby spoon and placed on the top of my bowl. Finally this chipotle met my breaking point and I’m giving them a one star. If I could give them 0 stars I would. This place needs some serious help before I think of ever returning. I highly recommend going to any other chipotle location. None will disappoint you more than this one.

Tractor beverage was on point. Highly recommend. The flavors are unique and super refreshing. Once you start, no going back. Stoked these guys are partners and we can get high quality, organic drinks with the burrito bowls. Aaand they give 5% back to farmers!

Upon dining today I found a small black bug in my burrito bowl. It was very small and had very tiny legs and a yellow spot. My husband went to let the manager know, to see if we could just get a new bowl. As I can understand that things happen, we were not yelling at the workers in any way. Simply asking for a new bowl, as I no longer wanted to eat lunch with a bug in it.

The manager, Consuela insisted that it was in fact cilantro. She went so far as to pull out their cilantro to show us what it looked like. I am a cook and know what cilantro is. My husband then took out his phone flashlight to highlight the yellow spot on the bug (which cilantro does not have the last time I checked), and the small legs. She then proceeded to take a photo of the bug to zoom in and did not even focus her camera - so her photo was blurry - of course you wouldn't be able to make out it was a bug in that case. Absolutely insane. I had to laugh out loud at that point, at the completely absurd and incompetent way of handling the situation.

How hard would it be to apologize and offer a new meal to a customer? They are lucky that we did not come at them yelling and making a big deal to begin with - we were very understanding and just pointing out that there was in fact a bug in the food. Most people would be horrified by that and make a huge deal.

Instead the manager continued to berate us angrily and refuse that we were correct in that it was a bug and only wanted to argue. The way she spoke to us was as if we were idiots and insane to think it was a bug. I have never been spoken to so rudely and disrespectfully as a customer. She refused to offer any assistance and should absolutely not be a manager at a chipotle. As she refused to resolve the problem and instead intimidated customers. How she got to a management position is beyond me. But with her interpersonal skills I am sure she will never move forward from being a fast food worker.

Do not go to this Chipotle, or any really as no one is being helpful in resolving this matter. It should not pass any health inspection and is run by incompetent, ignorant employees. If you enjoy bugs in your food though and managers yelling at you, then this is the spot for you.

Ordered chips and guacamole with our food. The guac was brown and clearly old and didn’t taste fresh.

This location is very much a hit or miss. My order has been incorrect so many times and the quality of food can be iffy. The most recent time I went (couple of days ago), my order was correct but I got food poisoning and that is no joke! After so many bad experiences, I have to give it one star (the one star being the times that my order was right and the food was good). I do NOT suggest this location.

Usually good food, but ordering ahead will only get you a terrible product. You have to go in and wait in line

Little portions shocking. Genuinely the worst place on the planet probably. Quit rationing the rice. Qdoba is clear

The food was okay, out of several items and now they are charging $1.5 PER vinaigrette, that they WON’T even fill up. It was maybe a half ounce for $1.5.

I would give this location zero stars if I could. Orders have been made wrong numerous times and the portion sizes are a joke. Finally, we decided to drive all the way back and show the manager all the mistakes.not only did we get the biggest attitude but THEY AGAIN REMADE THE ORDER WRONG. The cleanliness is always an issue as well. I called corporate today and suggested that they take a look into this situation as well as the all negative reviews. They either need to shut down and start all over or find a new manager.

So far the worst location in Columbus. Only taking mobile orders when I arrived and ended up waiting 25 minutes for a burrito bowl that had half the normal portions. Won't ever be back. If you ever walk in and they tell you they are only taking mobile orders, walk out. They do this to reduce their food cost so they don't have to give you the portions they'd normally give you in person. Qdoba has been a much more consistent brand over Chipotle in the last year and I have completely stopped going to Chipotle.

Ate around 4: 15 3/4/2023
Some staff were nice and friendly. Some were short and rushed. Portions were smaller than usual. A few hours later, I may have potential food poisoning.

I'm not sure how the health department hasn't shut this place down yet. Prep table looked disgusting, no lettuce, hot sauces all gone, no salad dressing, and the manager had zero Fs to give. I know the franchise in general has declined, but this location is abysmal.
If zero stars was an option, that. Two bites and then in the trash can.

Would be good if you got some meat. It's crazy how you only get about 6 small pieces.

They will give rice but not even hot. The owners need to be ashamed.
They pass the veggies everytime and you have to get them to go back to it. The people working there get upset to easy. Not in a good mood.

Maybe the owner just is horrible.

Last time I come to this Chipotle.

Don’t go to this location. Old, poorly made ingredients, small portions, missing items, terrible service. Drive somewhere else.

I've updated my previous 1-star review. They've really improved this location. The food quality holds up to other Chipotle locations, and pickup orders are now almost always ready on time and correct.