Chuck Nicholson GMC, Dover OH

Last couple times I have been there for service on out truck the guys from there have been exceptionally nice friendly compared to the past. I really do hope this continues as it makes it much more relaxing to go there for service. Thank you for asking

Got my car out of shop with a new transmission put in it, only had the vehicle just over a week from purchase when the transmission went bad. Now the new transmission is having problems after two weeks of getting it out of shop again.

Thank you for your excellent customer service. Everyone was very professional, friendly, and prompt.

Took 2019 GMC Sierra in for warranty repair. Had to change torque converter and 2 other parts. Ask them to change transmission filter since they had to change transmission fluid and also asked if they could check on recall for trailer brakes control. Charged me $150 for fluid exchange they had to do anyway and $100 for diagnostics for trailer brakes that I just asked if there was a recall for. Don’t have anything that uses trailer brakes wouldn’t have asked for diagnostic tests for something I don’t use. Thanks for gouging me. I will never be back

I purchased my GMC Yukon at Sweeney in Youngstown, but wanted to have it serviced closer to home if possible. Jim at Nicholson was easy to work with and it appears they did a great job with maintenance and recalls. We will definitely go back.

John was very conscious about what I was looking for and my price range. Everyone at Chuck Nicholson was very helpful and did what they could to make the process as smooth as possible!

At first I didn’t think I would like chuck Nicholson to fix my car because they couldn’t find the problem. This last time I got my car back it runs fantastic and they fixed my keys I appreciate everything they did for me and the are fair people to.

The sales team was very efficient. They made the "Whole " car buying experience enjoyable from start to finish. I would highly recommend anyone looking to buy a car to be sure to check them out before making any decision.

Family like dealership and great customer service! John was our Sales rep and did anything needed to make it happen! We will be back for our next vehicle purchase 100%!

My family has purchased several vehicles from
Rich Dotts and Joe Penrod of Chuck Nicholson and have always received excellent and professional service. We love the Chuck Nicholson Team and will continue to do business with them in the future. Go check them out yourself and enjoy the ride.

These Gentlemen and Ladies are a class act.
Very professional.
I'm glad they service my GMC.

30 March 2022: Back on 22 March, I asked my Service Advisor Cody to work on my 2008 VW Jetta. No easy task working on a German car, let alone one that's over 14 years old and sporting 120K original miles. Cody took on the challenge and with his German car qualified technician, Shawn, did a 'bang-up' job in servicing my Jetta to my exact request. Shawn, even exorcised a ghost or 2. Thanks, guys! You certainly are now my 'go-to' place for not only my GMC Terrain, but also my VW Jetta. I even enjoyed talking with the professional Ladies who are the bill collectors. Lol. Cheers all. Mark

22 June 2022

Thanks Chuck Nicholson GMC

I just completed a customer-initiated 5 year mechanicals servicing and update. Cody my service advisor and Brett the senior wrench left no detail unanswered. Thanks, gentlemen for a very thorough job. Thanks also to Nicholson team members Jim and Katie for their assistance, too. I'll be back for my winter prep. Thanks, all! Mark

10 August 2022

My 2017 GMC Terrain lit up a StabiliTrak fault code with no driveability issues present. Was concerned since this fault code could indicate trouble with a multiple purpose steering sensor.

I asked Cody (Service Advisor) for advice and Shawn the tecnician to take a look. Shawn ran this issue to ground without a costly sensor R & R and satisfied my anxieties.

Thanks, gentlemen.

Also, it's always great to do business again with Tammy and Katie in finance. Very professional business Ladies.

Thanks GMC Nicholson of Dover!

Mark

The catalytic converter was replaced & now there is an even louder rattling sound like something is loose. Front brakes/rotors were turned & when parking my car last night the right brake made a horrible loud noise.

Chuck Nicholson has always provided us with the best service. They get is scheduled quickly and will work around our schedules.

We were traveling to see family and needed to get an oil change. I was able to make the appointment online. The day of appointment, I was in and out within an hour and felt confident in the LOF and tire rotation. Brakes and battery also checked.

I went in for an oil change on my truck and brakes and prices on tires. Everyone was pleasant and everything was taken cate of.

Randy and staff were excellent. They figured out a very difficult problem with my car. I appreciate their efforts and knowledge I chose this dealership years ago and will happily remain.

We were looking at the VW Bug.it is in bad shape. The salesman acted like we were taking to much of his time. I even had to ask for the keys so we could see inside. My late husband and I had previously purchased vehicles from you and had a great experience so when I saw the Beetle online I was happy thinking about buying from someone local. Not so much now.

My husband and I went to Chuck Nicholson GMC to purchase a van that we saw on Autotrader. I first contacted them through email and received a quick reply from Elias about the vehicle, he also provided me their website to view other vehicles. I then received an email from the Sales Manager Kevin to verify that all my previous needs were fully taken care of. When we arrived at the dealership we were immediately approached and help by Joe. Joe was very nice and helpful and he help us get the van that we wanted. Overall, it was a positive experience, and everyone that we came into contact with at the dealership was kind and attentive.

John Berry was an amazing salesman. He greeted me with respect, promptly, and was not pushy. They gave me a great value for my trade in and the car I received is amazing. One of the best dealerships I’ve had the pleasure of working with.