Citizens, Mentor-On-The-Lake OH

The bank manager Belinda has no customer service skills and no knowledge of her own banks procedure though Belinda kept telling us the so called bank policy and basically telling us what we were telling her regarding a claim wasn't true even after Belinda heard a recorded conversation between us and the claims department at Citizens bank who said the complete opposite then what Belinda was telling us. The branch use to be great, they made changes with people, procedure and now it's very bad. Long wait times, no drive through, bad customer service and no care about issues regarding your account all Belinda was telling us to call the banks toll free number which we already did and the toll free number advised us to go into our local branch, Belinda didn't even care enough to look at our account. We had such a bad experience we are closing both accounts and our extended family together are closing another three for a total of five accounts!

WORST bank ever. This bank takes your money and blames you for it. I'm surprised why this bank is Not in jail for fraud and shut down! Im closing my account.

25 years I've banked here. 3 days ago. I was made to stand in the lobby while other customers went in front of me, because I wasn't wearing a mask. Im pretty sure thats discriminating or unconstitutional. I considered these people that work there my friends. Now I'm a guy they push to the back of the line because I wont cover my face.

Been dealing with them for years and never had a problem although the virus issue isn't helping

Staff is rude and not helpful in providing paperwork for a closed account. The reason why the account was closed was because of thestaff and how rude they were