City of Cleveland Vehicle Impound Unit

The person who answered the calls regarding impound lot pricing was rude and unprofessional. I'm trying to help my customer find her vehicle and the old man was just getting smart. I'm not surprised base off the reviews you guys have. Need to be shut down,

I had to visit the impound lot to recover a stolen KIA and found a professionally run operation. Proof of ownership/payment/recovery of vehicle all in one stop. The workers were very friendly. The visit exceeded expectations.

Can't get no answer from nobody. Nobody answers the phone. They all need to get fired and hire people that really want to do their job.they are not helpful at all very useless. Only have one person answering the phone can't get through to anyone.

My car got stolen and they took my car and they don’t let me pay and get my car out because they want to keep charging me for storage and now they had my car for one week

Only open 8am-12 (noon)
Online it says 75-300 depending on how long they hold your car.
They charge for the day off. Meaning Saturday. The day they aren’t open counts to more money they collect from you.
They also hit you with a ton of fees.
Our vehicle for only a day (including the day they were closed) they charged $189.
Just for parking in the wrong spot.
No ticket or warning.

People give them one star because they’re mad that their car got towed.well it’s not these guys fault! They just work there to pay bills okay.thank you so much to the people who helped me out today you guys are awesome!

My experience was great a young man name Zack was awesome he helped out tremendously going that extra mile when he didn't have too. Also the police officer was very nice as well.

Great experience! My favorite part was when they impounded my car and I had to purchase it back! Ask for molly, shes the best! And Ricky has the funniest one-liners! Hopefully the city of cleveland tows my car again!

Had an easy time here. I needed to get things out my car and Zach really made everything easy for me. Thanks a bunch

Zack did amazing job! He got my car together. He had charm and an awesome personality! Keep up the good work!

Very Courteous very knowledgeable very professional being an anxiety attack and Zach helped me through that he did