Cleveland Clinic - Lutheran Hospital

Came here because my husband was having severe stomach problems. To begin with, this place is NOT welcoming. Almost everyone was self absorbed, didn't make eye contact or smile. When people are coming in with concerns that is THE LEAST YOU CAN DO. As we go to the back for my husband to be asked questions the guy asking questions was basically bashing him for not coming in earlier rather than focusing on the problem at hand, but worst of all when we went to the back the employees paid NO ATTENTION to my husbands needs. The lady gave him a few tests while proceeding to have a normal conversation with a coworker as if we weren't even there. When the other doctor came in to check up on him (the only one who seemed to care about his job by the way) she rudely told him infront of us that she was doing testing so basically to leave? I don't get it, if you really aren't passionate in a field like this than don't do it because these are peoples lives at stack here. Worst service ever. Go to Fairview Hospital! They took care of him instantly (confused as to why Lutheran employees didn't do certain tests) at much lower costs too.

Worse hospital ever staff is aweful ive been admitted dor 3 days. Today i have been in pain since 10 am until now after 6 pm they have even told me im making stuff up or im being paranoia because i have apparently pericarditis chest pains and im asking what has been given to me and lots of other issues i had a reaction to an iv ive had for 3 days i asked for it to be removed and they said NO i had an irritation of my skin and many other issues

The ER information alone are very sweet and professional.
Behavioral health information not so much. Very frazzled. Rude. Could use some professionalism!

Worst psychiatrists and therapists ever, oh and the whole out patient programs are completely outdated.

The phone receptionists in ER and Mental Health departments are rude over the phone. When I inquired about a patient that was a loved one, I could hear laughing in the background followed by "jeez" from the ER right before she transferred me. The other (Mental Health Department) sound like she was confused herself and had a condescending tone, gave me my answers and slammed the phone down in my ear!

This facility is an embarrassment to the Cleveland Clinic. It’s 122 yr old structure and looks and feels every bit of that! It should be torn down. The 4th fl out patient area is a joke. Felt more like a haunted hospital rather then somewhere I wanted to have knee surgery. No complaints about staff or procedure but not a facility I’d want to return to anytime in the future.

️Dr. Kim Stearns /Dr. Ross Gallucci Orthopedics. Great Doctors excellent excellent staff, very professional and caring a valuable asset to the Cleveland Clinic Foundation. I came all the way from Florida to see Dr. Stearns I've been with Dr. Stearns for years. Cleveland Clinic has a Florida location, but they don't have my Doctor and Staff.

Not happy. Got here for a 10 Am ct scan, and their lame excuse that we are still sitting here is that the main campus computer cant talk to the computer here. They have to scan the paperwork in. Well 45 minutes later, still waiting. How does Cleveland clinic allow this to happen?

Cane in unfortunately during some renovations but had no issue with care. Released after 24 and can walk again.

I've had only great service and care at Lutheran. Doctors, and nurses, staff are excellent in making me feel well cared for.

The staff is really helpful, however they always treat you in the waiting room, no kind of privacy. They took us out of one room to put other people in it.

The pharmacy there is awesome! Especially the pharmacy manager. The pharmacy is clean and neat like you would expect in a hospital. The staff is courteous and fast at getting your prescriptions filled. And yes you can get your prescriptions filled there even if you are not visiting the hospital as a patient. I get all my prescriptions there.

Their drug and alcohol recovery center is a joke. Cleveland clinic has one yes (1) detox/recovery center and in order to get in you have to be alcoholic. With the amount of opiate addicts here in Cleveland and shortage of recovery centers you would think that the clinic and all their funding would have a place that helps more than just alcoholics. People desperately want, deserve and need help and get turned away. Not to mention the E. R doctor there are rude as hell. I have Cleveland clinic insurance so that limits me for the places i can go. Never ever will i again go to this place for help.

They have basically no ability to SOLVE mental problems. They just push drugs and hope the underlying problems somehow go away. Six months of the Gupta Programme would probably be way better and cheaper than anything they offer here. Now we just need a society that will support people in need long enough to go through such a program without having any stress, such as from needing to work during that time.

What a h e ll hole. I was treated lower than an animal. I can't believe how disrespectful and nasty the staff was here.

Avoid! Reported to ombudsmen, who of course did not follow up. How shocking!

Wonderful experience from start to finish at this hospital. Joint replacement surgery went well. Outstanding nursing care. Even food services came to my room to make sure everything was going ok. Attentive, compassionate care.

Okay the food. For a hospital you can just walk into and recieve extensive life saving treatment, the food ain't bad
Staff is very open minded and actually care about your safety.

Staff is very good. I have a family member who frequents for care and the staff always acknowledges/ encourages her.

The cafeteria is way over priced not a good selection of food and the food don't look fresh at all the staff is rude this catering company needs fired I also ran in to a few other rude medical staff and this is supposed to be a great hospital ha it's no better than the rest you are a pay check for them and that's it.

I went Lutheran Hospital thinking that the care was going to be outstanding, it turned out completely different. Nursing staff was unresponsive, you had to call 3,4 times before anyone even showed. They even acted as if they were doing a big favor helping you. How ridiculous! I would not recommend this hospital to anyone. Plus the hospital building looked dirty decrepit, bit run down not what I expected from the Cleveland Clinic.