Cleveland Clinic -Strongsville Family Health and Surgery Center

Wife had an ultrasound today and the nurse said I wasn’t allowed back. No matter my relationship to the patient. But proceeded to let other couples go in together. Absolutely ridiculous and makes me question going to Cleveland clinic in general anymore

Every time I come here for my appointment with my pcp I literally wait 20 minutes past my appointment then when they finally call me back I'm in the room waiting an additional 30 minutes for him to come in! Ridiculous, every other doctor I have at this location I only wait maybe 15 minutes past my appointment time and when I get in a room the doctor comes within 10 minutes tops. So apparently the problem is my pcp.

Very efficiently run
Only complaint is all the handicapped spots are always taken so it was a hard walk from the car to the bldg.

Providers are great. The lab will pull your leg for hours. Instead of saying, hey we are booked so it’s best to come back. They say o it’s only a 30 min wait, 30 passes you ask again o it’s 30 more. You wait ask again. Now it’s 45? Don’t keep lying to my face.

The Express Care here is very good! Occasionally a wait, but accurate diagnosis, and treatment. The lab has nice staff but there is often a long wait time due to a large volume of patients. Some doctors here are ok, but others not so much. I wish the doctors here took more time to get to the bottom of things. They miss things. Many health issues have been unresolved by the Clinic. They just pass you from one doctor to the next. It is no fun suffering every day, and not having answers.

I had my acl reconstructed here and everyone made the experience very smooth for me. The staff on the second floor were very caring, happy and gentle. The third floor staff was great as well. The staff in the physical therapy department have been great to work with!

Make sure you get there plenty early! I signed into my daughter’s appointment 5 minutes early, waited for 15 minutes. They called me up to the desk and said I checked in 10 minutes past my appointment time so they canceled my daughters appointment even though I had been sitting right in front of her for 15+ minutes with 2 kids.

Always the best care and great environment. It is difficult to get appointments these days (true everywhere), but they have a walkin clinic always for urgent attention that doesn’t require emergency room. In that case, I recommend Brunswick location for emergency room.

Came to Express Care as soon as they opened at 8am. Was told it would be a 15-20 minute wait. It's been an hour and we've still not been seen. Went to desk and the person said we were next. That was 15 minutes ago. If I had known the wait was going to be this long, would have come back later!