Costco Vision Center, Cleveland OH

Always get great service with eye exams, glasses or contacts! Highly recommend Costco in Mayfield!

I had one of the best experiences buying eyeglasses from Dave.

My previous experience at the Boston Heights Costco Optical was the worst in my twenty years of buying glasses but I was convinced it was simply the manager and I just needed to try another store. It turned out I was absolutely right.  

I went on an extremely busy Saturday afternoon. I was aware of the negative reviews here about the wait time so I was prepared to wait. I took my time and picked out 3 sunglasses and 3 regular glasses. I didn't wait long and Dave was available to help me. As I tried the glasses on, Dave picked the one he felt was the best, and he didn't even know it happened to be my 1st choice. Then we went through the sunglasses and again he picked my 1st choice style but, there was a problem. He said the lens size was too big and explained how my Rx would affect the larger lens so he grabbed another pair from the display of the exact same style but with a smaller lens that I evidently missed. The fit was much better than the others. His expertise and patience in suggesting the right glasses for me was clear and he was super easy to talk to and answered all my questions.

Despite how hectic it was, Dave took the time to make sure I had all the information and prices on all the features of the lenses. While I was considering my options, Dave took care of customers when the other two opticians were helping other customers. As I mentioned, it was extremely busy so some customers may have been waiting for several minutes but I think it was certainly understandable for a Saturday and nobody seemed upset.

One of the customers I overheard Dave help was a gentleman that was having repeated trouble getting his glasses adjusted to be comfortable for him. After my experience with the other Costco Optical Manager, I was curious how Dave would answer the customers concerns who had returned several times for adjustments. Dave took the time to listen to the customer, figured out the issue, made some adjustments, and reassured the customer that he wanted him to be happy with his glasses and to come back if he needed anything else. It's good to know there are Opticians like Dave willing to help their customers. Not surprisingly, another Optician asked if a customer needed help and they said they were waiting for Dave. After receiving his help, I definitely understand why! I highly recommend this Costco Optical!

Other reviewers are correct. There frequently is a long wait. That’s because they provide a quality product at very reasonable cost. Everyone I know that has gone to Costco optical has had a positive experience. Please give them a try!

Their service is pathetic. They have long waits, but don't even have a line to address the people in the correct order. One of them talks way too much making the wait a lot longer than needed. They don't have a good selection anyways. So do not go there.

I have good optical insurance coverage. However to get the lenses I need, it cost me $200.00 less here without my insurance then LensCrafters wanted WITH my insurance. Unbelievable.

I've been going to this Costco optical center for the past 3 years. I'm very surprised by the bad reviews.

I've never had a problem with the quality or service. My prescription is always spot on.

I've worn glasses for the past 40 years, so I've been to nearly every chain optical shop, as well as some private ones. Costco is hands down the best value. No, they don't have 500 frames and 20 lens options to choose from, but you'll get a perfectly functional pair of glasses at a reasonable cost.

I buy frames online, and take them to Costco for the lenses, for an additional $25 charge. $150 or so for hi-index lenses with anti-reflective and scratch coating can't be beat.

I've gotten prescription sunglasses here as well, and they were the first prescription pair I've had that blocked enough light to be effective.

The optometrist, Dr. Sikora, is awesome. Very thorough and kind. $75 for the exam is fair.

The wait times have been no worse than ay any other optical place I've used, nor is the turnaround time for the glasses - usually 7-10 days. I'd rather wait a week for glasses that are made correctly, than to get improperly made ones rushed through in an hour on site.

I don't work for Costco or know anyone who does. I'm just a happy Costco customer.

Prices were Ok, guality of the glasses are average at best. Almost impossible to see someone, highly understaffed and not very people friendly. I bought three pairs of glasses and they were definitely were not cheap pricewise. Computer glasses no complaint but my everyday progressives.frame broke within less than one year and had to pay for a replacement. Lenses less than two years and my eye doctor noticed the lens or coating was coming apart. Get the rotisserie chicken it tastes good and a great value but shop elsewhere for glasses.