Crash Champions Collision Repair, Chagrin Falls OH

I’m always very pleased with the service from crash champions. The staff is very dedicated to the customer.

Excellent service. Car returned brand new like after new parts and detail. Itemized detail print out of what was replaced and cost. Dan (South Euclid) made the process easy for me, and was always available if I had questions. Service was great but the complete process wasn't a breeze. My particular car completion time was changed 4 times due to delays on parts. Once I received my vehicle and opened the hood I noticed the power line to my sound system was removed without mention to me. I was disappointed about that because I don't know how to fix it myself. Overall 8 of 10 I already started to recommended more customers.

It's definitely not a place I would recommend. My vehicle still has scratches that I was told not covered in the claim. Body shop does the inspection and estimate on damages but didn't include scratches from the accident. Didn't wash the vehicle either. Long wait on repairs. I was told the scratches should rub out, pretty sure that was what they should have done. Not to mention, the paint on bumpers doesn't match the car, plus I had to point out extremely obvious damage that they didn't repair to which the claim photos showed. I was told it wasn't part of the claim, they had to get a supplemental adjustment which led to a even longer timeline for repair. When i picked it up, deep scratches on hood, and light scratches on the side was still there. I'm not sure if it was just this location, just who my technician was, or what, but I know I will not use this place again. Geico picked the repair company, since I dropped Geico after having them for over 10 years. If they allow this, for the price paid in coverage, I don't need that company for insurance. I blame both Geico and Crash Champion for a terrible repair of my vehicle.

Paint splashes were seen on black plastic fender. And viable scratch marks were still seen on fender

Horrible communication. My car has had at least 5 different pick-up dates. No one returned my calls the 1st 2.5 weeks.and I called every day for an update.smh

It was done expeditiously no muss or fuss, parts needed were acquired very quickly. Even had a ride to Enterprise waiting when I turned my vehicle over to them.

Thank You Guys For Helping Me Out Today, I Greatly Appreciate It & I Hope You All Have A Great Day.

Maybe I just had really bad luck here but the repair job I received was completely unacceptable and my truck now has to be torn apart by another shop to be properly repaired.

I brought my truck here because it was where my insurance recommended. Communication throughout the experience was adequate. Less than two weeks after I dropped off my vehicle I received notice that my vehicle was repaired. Upon arrival I inspected my vehicle and noticed the paint was dripping and looked like sandpaper. I alerted the manager and my truck was sent back to be refinished. The next day I got the same call stating my truck was complete. It still didn’t look quite right but I took it home. Having an uneasy feeling about everything I took it to the local body shop I trust and found a large list of errors.
-The rocker panel was spliced (This is against GM standard operating procedure since the panel is structural) and is not straight, instead of replacing the entire panel.
-The door was never aligned producing wind noise and does not shut properly
-They waxed the car so much that they wore the paint off a previously undamaged door
-They undercoated the panel in a very sloppy way so it does not match the original side. It looks more like a coverup job than to actual improve the lifespan of the vehicle.
-They did not replace a damaged peace of trim or refinish it
-The paint has runs

I am now in the process of having my truck fixed properly. I will be out my vehicle once agin for another 2-4 weeks. It has been a full time job trying to make this right.

Run. Do not leave your vehicle here.

The staff is absolutely wonderful! As a woman, I feel I can trust the work and workmanship of the repairs being done.

There was a lot of confusion as to who to talk to about my vehicle, and communication was horrendous at first. I was told multiple times that different people would call me back at different times, and many times was not called back at all. Therefore, I had to keep calling constantly to finally figure out what was actually going on with my vehicle. It took over a week for me just to receive an estimate. I was told that there were issues with the facility's phone system and that the person who was completing the estimate for my vehicle had been fired. Eventually, the communication improved a couple of weeks into this process when the manager, Derek, began to actually call me back and update me more regularly. Derek said that they were trying to have the vehicle ready by December 27th or 28th, and it was ready by the 29th. Luckily, the completion of repairs was not delayed any further, as this would have required me to make a whole separate trip from Texas to Ohio just to get my car back. In the end, everything worked out thanks to Derek, but this was not a pleasant experience overall. Things barely worked out in the end luckily, but I would not recommend this collision shop to anyone, unless you want a constant headache from the uncertainty of abysmal communication.

They did a fantastic job with repairing my vehicle after a accident causing damage to the front. Communication was top notch and we are completely satisfied

I am not aware of all of the categories that were repaired, but I do know that they did a really great job replacing the front end of my vehicle and also replacing some electrical/computer parts

Please stay away from this body shop secretary is very unorganized Dorthy is her name she can’t properly handle paperwork or anything they need to fire her asap she’s bad for business

Not speedy with a lil damage job wonder how long if i was in an vehicle 2 vehicle accident.

They took forever to get my car door fixed, I thought it would never be done. (almost a month)

Crash champions on Mayfield was excellent, if I ever need anything done they will be the first call

Really pleased with my experience at Crash Champions. Damage to my trunk and bumper was repaired expertly and ahead of schedule. Communication was great throughout the whole process. They took the stress out of the entire experience, and I recommend them highly.