Crenos Pizza, Lancaster OH

WAS a good place to order from until tonight when I was told that they don't deliver to my home location anymore. When they have been delivering to us for the past couple years! REALLY!? !
We are inside their delivery map.we didn't move nor did they change their delivery map!
I spoke to Kacy, the manager who is usually nice, NOT tonight!
I told her this "change" is gonna cost her a customer that is not only loyal but we tip VERY well each order!
Her response was "that's fine, have a goodnight! " She didn't give a damn!
I am so frustrated with today's society treating their customers like they are unnecessary.well try having a job and paying your bills without us loyal customers.you won't get very far!

So Crenos management, I hope you read this and learn what kind of employees you have "working" for you.

As I will never order from here again!

I've ordered a few times and have never been truly disappointed. They're calzone/Stromboli is great. They give plenty of sauce for even the heaviest dippers. An option I feel you can not go wrong with for a family dinner.

I just got my pizza in a half hour. It was bomb! I think bacon was the secret. I'll definitely be going back!

On Friday evening, I ordered a deluxe pizza online. I added pineapple to the deluxe. I’ve had Crenos subs before, and was never disappointed, but the pizza I received last night was not what I was expecting. What I got was a deluxe pizza minus all of the toppings except for the pineapple. I received a pineapple cheese pizza, instead of the deluxe. While what I tasted was good, I was really looking forward to the taste that everybody is bragging about. Could it have been the lateness of the hour, and it was just an oversight by the person who put the pizza together? Perhaps. I worked in Food service for over 30 years, so I know mistakes can and often do happen. But as stated previously, I was disappointed with what I received. I hope this review will encourage employees to double check for accuracy before sending the product out. This way things like this can be prevented.

We hadn't had them before and tried them for the first time last month. I'm sure they're tired of seeing my name on the orders by now. Always filling and for a great price for the size. Love it!

Ordered our two subs said would be ready in 20 minutes. Went to pick up and then was told they were burnt something about making 40 pizzas and forgot to adjust the belt and so had to wait for them to fix them again but my Philly cheese sub was dry and the meat was hardly any on there and seems like it was from the first one they burnt. I doubt we will be going back there again.

The pizza is a bit greasy but really good. There are only 2 tables, so you would be better off with carryout or delivery. Very clean establishment.

I love creno's, almost everything that I've ever had their is great. I love that they have two sizes of gluten-free crust. However I was not a fan of the BLT Pizza, it barely had any bacon on it and what I could find was the size of bacon bits. I'll try something else next time.

First time and the food was really good. I give a 4 on the food because the crust of the pizza was dry and just plan like it didn't have any flavor. But, the pizza was good of course just the crust was something else. I will return

Thanks to the crew that accommodated me tonight! (3/7). I placed a good sized order for a later pickup, but ended up needing the food early. Great job! Great pizza's. Thank you!

First time ordering from the Lancaster location definitely going to be the last. Dude working at the counter gave me attitude right off the rip. I just gave him my name when I got there and he was giving me attitude because the pizza wasn't done yet.

We got 4 pizzas Jan 27,2023
No toppings, very little cheese and way to much sauce! Expensive, won’t ever go back!

Worst meal I had in a long time had lasagna had so much ricotta cheese in between each layer that it gag me. I could even it noodle weren’t done had no meat a it was truly bad. The garlic bread got hard real fast and the meal was not even hot I will never order there again

Great pizza! Can someone please tell me why in Ohio they cut the pizza PIE in squares? It's PIZZA PIE not cake!