CubeSmart Self Storage, Hamilton OH

Working with Brittany, the GM, made my job so much easier! Brittany was extremely helpful, organized, and attentive. Not to mentions, very pleasant to work with. With someone like Brittany and the management team on staff, this will definitely be our go-to storage facility for future needs.

New owners have raised the rent considerably and I'm less than enthusiastic about that. Otherwise my experience with them has been ok. If they're not going to be more cost effective for me, I might have to find a closer/more-convenient location to use instead.

If I could give 0 stars I would.

We rented a space at this facility to store our Travel Trailer. A “secure gate” that requires a passcode is present and the gate is only open until 10: 00 PM. Additionally, security cameras were noted to be visible when I entered the office to sign the lease agreement.

We dropped our camper off on 9/12/21 (mid afternoon) and picked it up 9/17/21 in the evening to go out for a trip. No damage was visible to the exterior of our camper. Upon arrival to our campsite we opened our kitchenette up to find our griddle missing. Someone had used their key and forced our lock.

The lock was busted and loose. The slide frame that allowed the griddle mount and griddle to slide in and out was bent. The griddle mount and griddle as well as the propane hose Hook ups were gone.

We had a space we backed in to. The kitchenette was not visible as there were trailers and campers on either side of us. The kitchenette was on the back side of the camper. Someone who knows campers (many people rent spaces for them there) has to have been the one to take it. They took the griddle and griddle only. How else do you know to look there for such an appliance.

When I asked the footage be reviewed and made this suggestion about it being a tenant (as you’d need a gate code and camper knowledge) the manager questioned how I was sure it was stolen while there and said there wouldn’t be a way to prove it was someone who rents space from them. They also skimmed the footage and said they “couldn’t see much on the footage”.

I explained we used the equipment on 9/12 at our campsite for breakfast and parked it there that day and didn’t come back until 9/17. That we went straight from our storage space to our campsite over 2 hours away with no stops. The property manager seemed less than eager to help so a police report was filed.

Don’t be fooled and think that they frequently walk the property. The cameras are not good quality or placed well and your stuff isn’t guaranteed safe.

I have used CubeSmart in Columbus and now Hamilton and I am very impressed with the people who work there and how clean it is in both locations.

New owners don't care about people; just their money. They raised the price of our storage unit $25 during the shut down for COVID 19. Driveway in between units is always dirty and has trash laying around. The ceiling/insulation is falling down in our unit.

Great prices, excellent customer service, easy web payments. Safe, secure, easily accessible storage. No bugs, mice, rats, or other assorted unwanted additions to my stuff. I've been renting here over 6 months with absolutely no problems or issues. Highly recommend.

This has to be the best storage facility ever! Jason is an absolute pleasure and Gem for that company to have as an employee! After a surgery, Jason showed more compassion than most of my family! Tri county mini storage has a allstar staff! Would recommend to ANYONE! Would give 10 stars if I could! So blessed to have found this storage!