CubeSmart Self Storage, North Olmsted OH

This place is a dump, I fell on the ice that they were slow to remove and the g block of climate controlled units has had a rotting floor that's a serious hazard for several MONTHS.

BUT IT'S CHEAP! In every sense of the word!

It was a Easy Peesy experience)
Customer service was excellent explaining the cost of the storage space.

Cube Smart is a friendly, and clean place to keep your overstock. The only complaint I have is that prices have really climbed since I signed up. I started at $160,2 years ago. I just had a lease renewal, at a new cost of $216. I'm really thinking about sizing down if I can.

Registration was a breeze was pretty straight forward. The people were very nice and explained things very well.

Rates and contract guidelines were up front. The staff was really nice and extremely helpful.

Online reservation easy and convenient. Courtney was very thorough kind and efficient. She was a pleasure to meet

The staff at cubesmart north Olmsted made my first experience the best experience. They worked with me on rearranging, knew me when I came in by name and accommodated my needs. Would highly recommend them again.

After storing my items for 28 months, I have too either wash or throw away almost everything due to rodent droppings.

Brad & Courtney were very courteous and friendly. Willing to answer questions and assist you whenever I needed help. Talked to you like you were more than a customer. Even before Brad took over all of the previous staff were friendly.

Facilities are fine employees are great. Price gouging is ridiculous every six months the price goes up. Started with a $20 jump to the most recent $60 increase. The price on a unit advertised at $180 is now $421 explain that? Taking advantage of your customers is not a way to keep them. I will not continue to use these thieves.

The rep at the front desk greeted us nicely and was very charming lady. She made us comfortable when we were stressed out as we were coming from Columbus. Courtney at North Olmsted, OH made us feel comfortable and we rented the storage.

For no reason, in the middle of a pandemic, the monthly fee was increased by $30. Just taking advantage of the elderly. Poor business practices!

I gave a one start review because store manager Brad Baon. On 1/26/2021 I went to get more information about a large storage unit to house my electronics stores products. I reserved the unit and told him what I was putting inside the unit.

On 1/27/2021 this is the text msg I received.

*Hi Kevin, Were you still interested in the 10x20? I have a few questions, if so.
*YES
*How will you be selling these tv's? We only allow for up to $5000 worth of goods to be stores.
*What do you mean how will I sale then.
*You can not sell them on property.
*I have my own store.
*Thats fine if I can't store my things there I will find another location to store. Thanks for the help. Have a great day.

Question why would you assume that I am trying to sell my products on your property? Why when I told you what was going Inside you didn't say you can't because we don't cover that much money worth of products?

If your moto is its whats inside that counts I guess that does not mean doing business with me or my company. Is it because I am a BLACK owned business that you would thunk these things and ask thses questions. Do you ask everyone of your customers how much money worth of products they are putting in your storage and how will they sell there inventory.

Courtney was very friendly, gave me a tour to show me where everything was and explained everything perfectly and in detail. Very good customer service and experience.

The CubeSmart team was very helpful throughout the process, from securing the right size unit to monthly payment reminders to working with me to allow the moving team to gain access. Very professional and courteous service.

The gentlemen helped me understand everything about the facility and how to get up to the second floor with my belonging.

Never an issue with my storage unit! The management here we friendly and always easy to work with and always got back to me!